---
title: "PBX/ Unify Licensing, Maintenance and Support for West Midlands Fire & Rescue Authority"
ocid: "ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS FIRE SERVICE"
published: "2026-06-03"
---

# PBX/ Unify Licensing, Maintenance and Support for West Midlands Fire & Rescue Authority

Buyer: WEST MIDLANDS FIRE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44)  
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## Summary

The procurement process for "PBX/ Unify Licensing, Maintenance and Support for West Midlands Fire & Rescue Authority" was conducted by the West Midlands Fire Service. It falls under the software-related services industry category and is located in the West Midlands, United Kingdom. This procurement was carried out through a selective method, specifically a call-off from a framework agreement, indicating a targeted approach in vendor selection. Important milestones include the tender period that concluded on 22nd April 2024, with the contract commencing on 1st May 2024 and ending on 30th April 2027. The value of the tender was initially set at £32,230.79, with the award valued at £33,000, highlighting a completed and active award as of 29th April 2024.

This tender presents substantial opportunities for businesses, particularly those specialising in software-related services. The contract is suited for small and medium-sized enterprises (SMEs), providing a robust avenue for expanding business portfolios and establishing a relationship with the West Midlands Fire Service. Suppliers offering PBX solutions, licensing, maintenance, and support within this region can leverage this agreement for growth. The awarded supplier, MAINTEL HOLDINGS PLC, exemplifies the calibre of businesses desired by the procuring authority, indicating that large suppliers with experience in similar competitive frameworks are well-suited to meet such procurement demands.

## Notice

Unify Licensing, Maintenance and Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5075ded-72d6-49a8-94e0-8f183574606b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2026 |
| Submission deadline | 22 Apr 2024 |
| Future notice date | Not specified |
| Award date | 28 Apr 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,230 |
| Lots value | Not specified |
| Awards value | £33,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS FIRE SERVICE |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B7 4HW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL HOLDINGS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 3 Jun 2026 at 11:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5075ded-72d6-49a8-94e0-8f183574606b
- 7 Aug 2024 at 14:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5075ded-72d6-49a8-94e0-8f183574606b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5075ded-72d6-49a8-94e0-8f183574606b
  3rd June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dfee7c48-f6a0-46f0-9aa0-188f5403af44.json.