---
title: "Independent Complaints Reviewer"
ocid: "ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-05-26"
---

# Independent Complaints Reviewer

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Planning  
OCID: ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd.json)

## Summary

The Crown Commercial Service is preparing a tender for the position of Independent Complaints Reviewer, aimed at providing an independent review of complaints post-internal resolution. This procurement falls under the performance review services category and is classified for delivery across various regions including the United Kingdom and overseas territories. The procurement process is currently in the planning stage, with a contract period set to commence on 21 August 2017 and concluding on 20 August 2019. A key date for interested parties to note is 30 May 2017, marking the communication of a future notice regarding the tender.

This tender presents a significant opportunity for businesses in the customer services and investigation services sectors, particularly those classified as small and medium enterprises (SMEs) or voluntary, community and social enterprises (VCSEs). Companies capable of providing thorough independent assessments and reviews of complaints are well-suited to compete, as the Crown Commercial Service seeks to maintain high standards in its complaints process. Engaging with this procurement will not only allow businesses to showcase their expertise but could also lead to long-term contracts with a reputable public body.

## Notice

* Crown Commercial Service has a potential requirement for Disclosure and Barring Service regarding the provision of Independent Complaints Reviewer (ICR). The service is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome. Unlike other Home Office non departmental public bodies, the Authority has chosen to offer a separate and independent review. See supporting draft of Appendix B - Statement of Requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4801a88c-63a9-4b62-aba3-944afb7442c8 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2017 |
| Submission deadline | Not specified |
| Future notice date | 29 May 2017 |
| Award date | Not specified |
| Contract period | 20 Aug 2017 - 20 Aug 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL. |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79313000 - Performance review services
- 79342300 - Customer services
- 79720000 - Investigation services

## Release History

- 26 May 2017 at 07:22 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/4801a88c-63a9-4b62-aba3-944afb7442c8
- 2 May 2017 at 13:29 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/4801a88c-63a9-4b62-aba3-944afb7442c8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4801a88c-63a9-4b62-aba3-944afb7442c8
  26th May 2017 - Future opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4d72df3a-835c-4fb7-8686-160b7be34b6f
  Early Notification of Procurement Opportunity
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4773cef5-2b93-496f-9bbf-68811a803895
  Appendix B - Statement of Requirement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd.json.