---
title: "Fault Reporting and Case Management System"
ocid: "ocds-b5fd17-e01c7aef-3db3-4f04-bcdb-3b8913a33e8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e01c7aef-3db3-4f04-bcdb-3b8913a33e8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e01c7aef-3db3-4f04-bcdb-3b8913a33e8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e01c7aef-3db3-4f04-bcdb-3b8913a33e8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BATH AND NORTH EAST SOMERSET COUNCIL"
published: "2022-10-06"
---

# Fault Reporting and Case Management System

Buyer: BATH AND NORTH EAST SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e01c7aef-3db3-4f04-bcdb-3b8913a33e8a

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## Summary

The Bath and North East Somerset Council awarded a contract for the provision of a Fault Reporting and Case Management System. The contract, valued at £140,000 GBP, falls under the industry category of Software package and information systems. The procurement process concluded on October 28, 2021, with the contract period starting on October 30, 2021, and ending on October 29, 2023. The buying organisation is the Bath and North East Somerset Council based in Bath, England.

This tender opportunity is ideal for businesses specializing in software packages and information systems. Small and medium enterprises (SMEs) are particularly suited to compete, as the procurement process emphasises their suitability. The contract, awarded to SocietyWorks Ltd, offers a chance for growth and collaboration with a local government entity. Businesses interested in providing tech solutions focused on fault reporting and case management should explore this opportunity further.

## Notice

Fault Reporting and Case Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d30ef4ba-fbbb-429e-898d-532c33cd515b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2022 |
| Submission deadline | 10 Oct 2021 |
| Future notice date | Not specified |
| Award date | 27 Oct 2021 |
| Contract period | 29 Oct 2021 - 29 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | Not specified |
| Awards value | £140,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH AND NORTH EAST SOMERSET COUNCIL |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA1 5AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Kingsmead |
| Westminster constituency | Bath |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIETYWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Oct 2022 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d30ef4ba-fbbb-429e-898d-532c33cd515b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d30ef4ba-fbbb-429e-898d-532c33cd515b
  6th October 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.bathnes.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e01c7aef-3db3-4f04-bcdb-3b8913a33e8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e01c7aef-3db3-4f04-bcdb-3b8913a33e8a.json.