--- title: "ITT Telephony Support" ocid: "ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THURROCK COUNCIL" published: "2018-10-03" --- # ITT Telephony Support Buyer: THURROCK COUNCIL Current stage: Tender OCID: ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af.json) ## Summary Thurrock Council is seeking tenders for the "ITT Telephony Support" project, aimed at enhancing its existing Mitel IP telephony solution. This procurement falls under the IT services category, specifically consulting, software development, Internet, and support, and is open for submissions until 29th October 2018. The contract period is set to commence on 1st December 2018 and will run until 30th November 2021. The tender follows an open procurement method, suitable for businesses that meet the specified criteria, with no recurrent procurement type involved. This tender presents significant business opportunities for companies specialising in IT services and telephony solutions, particularly those with expertise in implementing and supporting IP telephony systems. Businesses that focus on consulting and software development, including those with a track record in telecoms, would be especially well-positioned to compete. Engaging in this contract could enhance service offerings and client relationships for potential bidders looking to grow their market presence in public sector contracts. ## Notice Thurrock Council currently has a Mitel IP telephony solution that supports the council sites and a number of third parties. The solution consists of Thurrock owned onsite hardware, with a resilient backup instance in a remote data centre. The platform is supported by a third party organisation. The Mitel platform connects into a resilient SIP trunking service. The diagram within the main ITT document provides a high level view of the setup. This should be taken as guidance only as it does not show the contact centre and the backup datacentre is planned to move to Southend within the Thurrock Council WAN domain. Connections into the resilient SIP service will then be from Civic offices Grays and Southend. The intention is that these changes should be in place by the time that the new telephony support contract starts in December 2018. Additional information: https://in-tendhost.co.uk/thurrockcouncil Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/907b6c57-19db-41bb-a5c1-bf55e7a8af56 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Oct 2018 | | Submission deadline | 29 Oct 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2018 - 30 Nov 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THURROCK COUNCIL | | Locality | ESSEX | | Post town | Romford | | Postcode | RM17 6SL | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH32 Thurrock | | Local authority | Thurrock | | Electoral ward | Grays Riverside | | Westminster constituency | Thurrock | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 3 Oct 2018 at 14:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/907b6c57-19db-41bb-a5c1-bf55e7a8af56 - 3 Oct 2018 at 14:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/907b6c57-19db-41bb-a5c1-bf55e7a8af56 - 3 Oct 2018 at 14:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/907b6c57-19db-41bb-a5c1-bf55e7a8af56 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/907b6c57-19db-41bb-a5c1-bf55e7a8af56 3rd October 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/thurrockcouncil/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/thurrockcouncil ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e023f089-7dbe-4d62-ae98-01407fce78af.json.