---
title: "ITSM Tool 26+"
ocid: "ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPETITION AND MARKETS AUTHORITY"
published: "2026-09-08"
---

# ITSM Tool 26+

Buyer: COMPETITION AND MARKETS AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037.json)

## Summary

The Competition and Markets Authority is procuring replacement software for its IT Service Management platform. The platform is used by the authority’s IT, HR and Security teams, so the requirement covers an information system supporting service management across these business functions. This is a goods procurement for software packages and information systems, classified under CPV 48000000. Delivery is in the United Kingdom, for the authority based in London. The requirement concerns a single platform replacement rather than a general IT support service, making it relevant to software vendors and implementation partners with an IT service management product suitable for use across several internal corporate teams.

This procurement is complete and has been awarded through a selective call-off from a dynamic purchasing system. The submission deadline was 4 January 2026 at 17:00 UTC. The contract runs from 5 January 2026 to 4 January 2029. The estimated procurement range was £156,025 to £192,791.67. The contract was awarded on 16 January 2026 to ALVAO s.r.o. for £156,025, with an active award covering the same contract period. The buyer evaluated the requirement through the dynamic purchasing system call-off route. The opportunity was identified as suitable for small and medium-sized enterprises, while participation was not reserved for voluntary, community or social enterprises.

The award shows established demand from the Competition and Markets Authority for a single IT service management platform serving IT, HR and Security teams. Suppliers competing for similar work should be able to provide a mature software product for cross-functional service management, together with the delivery capacity needed to replace an existing platform and support use across multiple internal teams. A credible competitor would need to demonstrate that its system can operate as an organisation-wide corporate tool rather than only as a narrow IT helpdesk application. The procurement route also indicates that capable small and medium-sized software businesses can compete for this type of public sector platform requirement.

## Notice

Replacement of the IT Service Management platform used by IT, HR and Security teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3ae80d5f-898b-41f8-83d8-6738d8281ead |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jan 2026 |
| Contract period | 5 Jan 2026 - 4 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £192,791 |
| Lots value | Not specified |
| Awards value | £156,025 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPETITION AND MARKETS AUTHORITY |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | WC1B 4AD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALVAO s.r.o. |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 Sep 2026 at 17:52 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3ae80d5f-898b-41f8-83d8-6738d8281ead
- 3 Sep 2026 at 18:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3ae80d5f-898b-41f8-83d8-6738d8281ead

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3ae80d5f-898b-41f8-83d8-6738d8281ead
  8th September 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b66786f2-f61b-4ee2-85e1-b795898b4db8

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037.json.