---
title: "User experience support for Digital Services at The National Archives"
ocid: "ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE NATIONAL ARCHIVES"
published: "2021-12-21"
---

# User experience support for Digital Services at The National Archives

Buyer: THE NATIONAL ARCHIVES  
Current stage: Award  
OCID: ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee.json)

## Summary

The National Archives has recently completed a procurement process titled "User experience support for Digital Services," which falls under the IT services industry category (CPV Code: 72000000). This selective tender aimed to provide embedded support to the UX team to meet demand and enhance performance. The tender period concluded on 26th November 2021, and the contract was awarded on 20th December 2021, with the contract period spanning from 4th January 2022 to 3rd May 2022. The total contract value amounts to £62,400, with delivery set in Richmond, England.

This tender presents significant opportunities for businesses specialising in IT services, particularly those offering consulting, software development, and user experience support. Companies that can provide effective documentation for user research, as well as streamlining participant recruitment and data handling processes, would be well-positioned to compete. Small and medium-sized enterprises (SMEs) could particularly benefit from this type of contract, aligning their capabilities with the demands of the National Archives' digital services.

## Notice

Provide embedded support to UX team so they can meet demand/perform at their best. Provide documentation for all user research. For research ops, outputs must be a well-organized research library, an established data handling/admin flow and participant recruitment database, plus documentation, consent forms and logistics, managed collaboratively with our team. Digital Outcomes and Specialists Framework https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/16047

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ebfa0dd7-4277-48ad-b6ca-1eb7fa236068 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2021 |
| Submission deadline | 26 Nov 2021 |
| Future notice date | Not specified |
| Award date | 20 Dec 2021 |
| Contract period | 4 Jan 2022 - 3 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,400 |
| Lots value | Not specified |
| Awards value | £62,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NATIONAL ARCHIVES |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 4DU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZAIZI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services
- 92 - Recreational, cultural and sporting services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 80000000 - Education and training services
- 92000000 - Recreational, cultural and sporting services

## Release History

- 21 Dec 2021 at 16:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ebfa0dd7-4277-48ad-b6ca-1eb7fa236068

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ebfa0dd7-4277-48ad-b6ca-1eb7fa236068
  21st December 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/16047

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e02c9ad7-434b-4f62-8356-7d04d58356ee.json.