---
title: "Role #1 Principal Policy Support for PR19 Outcomes and Customer Engagement Role"
ocid: "ocds-b5fd17-e0323606-eb54-453b-9c4d-ac94aa6c16ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0323606-eb54-453b-9c4d-ac94aa6c16ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0323606-eb54-453b-9c4d-ac94aa6c16ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0323606-eb54-453b-9c4d-ac94aa6c16ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2019-01-08"
---

# Role #1 Principal Policy Support for PR19 Outcomes and Customer Engagement Role

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-e0323606-eb54-453b-9c4d-ac94aa6c16ef

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## Summary

The procurement process involves the WATER SERVICES REGULATION AUTHORITY, which has initiated a tender titled "Role #1 Principal Policy Support for PR19 Outcomes and Customer Engagement Role." This project falls within the business and management consultancy sector and is located in both the West Midlands and London, United Kingdom. The tender is at the award stage, having been announced on 8 January 2019. The total value of the awarded contract is £105,190, with the contract period commencing on 27 September 2018 and concluding on 31 January 2019. The procurement method employed is a selective process via a call-off from a framework agreement.

This tender presents significant opportunities for businesses engaged in consultancy services, particularly those with expertise in policy support and customer engagement within the water sector. Small and medium-sized enterprises (SMEs) are encouraged to apply, as this tender is open to them, whereas larger firms such as Deloitte LLP are also competing. Businesses that excel in areas such as evaluating customer engagement, affordability, and service outcomes may find this tender aligns well with their skills and capabilities, enabling them to contribute to the PR19 programme's objectives.

## Notice

Ofwat has a temporary opportunity for a Contractor on sub-lot 3A of the Pan-Regulators' Framework for Economic, Financial & Related Consultancy Services to provide three interim policy support roles for the PR19 programme, as a packaged offer (i.e. bidding for all three roles as part of one packaged bid.) Key responsibility and outputs The initial assessment of plans (IAP) starts when companies submit their business plans on 3 September 2018. We will publish the results of our IAP on 31 January 2019. During the IAP Ofwat will assess the quality, ambition and innovation of these plans across 9 test areas and based on this assessment, will categorise plans into one of four categories: exceptional; fast track; slow track; and significant scrutiny. The 9 test areas we will assess are: 1. Engaging customers: 2. Addressing affordability and vulnerability; 3. Delivering outcomes for customers; 4. Securing long term resilience; 5. Targeted controls, markets and innovation; 6. Securing cost efficiency; 7. Aligning risk and return; 8. Accounting for past delivery; and 9. Securing confidence and assurance. You will be part of the team responsible for testing the quality, ambition and innovation of company business plans in test areas 1, 2 and 3 from the list above. More information on what we will be assessing in these test areas can be found in Appendix to chapter 14 of our final PR19 methodology. Additional information: For further information, please contact: procurement@ofwat.gsi.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91ec8c38-f265-46ee-ac2c-6230b34101f7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2019 |
| Submission deadline | 17 Sep 2018 |
| Future notice date | Not specified |
| Award date | 23 Sep 2018 |
| Contract period | 26 Sep 2018 - 31 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £105,190 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 8 Jan 2019 at 16:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91ec8c38-f265-46ee-ac2c-6230b34101f7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/91ec8c38-f265-46ee-ac2c-6230b34101f7
  8th January 2019 - Awarded contract notice on Contracts Finder

## Provenance

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