---
title: "Replacement of Universal Housing Solution"
ocid: "ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ONE HOUSING"
published: "2021-10-13"
---

# Replacement of Universal Housing Solution

Buyer: ONE HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77.json)

## Summary

The contract for the delivery of a new CX solution and maintenance support has been awarded by One Housing, a housing organisation based in London, England. This contract, titled "Replacement of Universal Housing Solution," falls under the services category, specifically focusing on software package and information systems (CPV code: 48000000). The procurement process initiated with a tender, which has been completed, with the award made on 13th October 2021. The contract period commenced on 30th September 2020 and extends until 29th September 2025, with a total awarded amount of £500,000.

This tender represents a substantial opportunity for businesses, particularly those in the software development and consultancy sectors. Companies with expertise in industry-specific software solutions and support services will find this procurement appealing. Since the contract involves ongoing maintenance support, businesses that can offer reliable software consultancy could effectively position themselves as competitive bidders in future contracts related to digital solutions in the public sector.

## Notice

Delivery of a new CX solution and maintenance support contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5e8f07d-2a40-494c-9135-cdd3e9e8b827 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2021 |
| Submission deadline | 10 Jul 2020 |
| Future notice date | Not specified |
| Award date | 12 Oct 2021 |
| Contract period | 29 Sep 2020 - 29 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONE HOUSING |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 0DL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 72266000 - Software consultancy services

## Release History

- 13 Oct 2021 at 13:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e8f07d-2a40-494c-9135-cdd3e9e8b827

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5e8f07d-2a40-494c-9135-cdd3e9e8b827
  13th October 2021 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=33027&B=ONEHOUSING
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/67142
  User / Company

## Notice URLs

- http://www.onehousing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77.json.