---
title: "Consumer Duty: 'Phase 1 Analysis & Phase 2 Readiness"
ocid: "ocds-b5fd17-e039ec86-1711-44d2-a23b-56b774a5f960"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e039ec86-1711-44d2-a23b-56b774a5f960"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e039ec86-1711-44d2-a23b-56b774a5f960.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e039ec86-1711-44d2-a23b-56b774a5f960.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NS&I"
published: "2024-08-09"
---

# Consumer Duty: 'Phase 1 Analysis & Phase 2 Readiness

Buyer: NS&I  
Current stage: Award  
OCID: ocds-b5fd17-e039ec86-1711-44d2-a23b-56b774a5f960

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## Summary

NS&I (National Savings and Investments) awarded a contract for the project titled "Consumer Duty: 'Phase 1 Analysis & Phase 2 Readiness". This tender falls under the business and management consultancy services category, with additional specialisations including general, financial, marketing, human resources, production, design, public relations, safety, procurement, evaluation, project-management, arbitration, crisis management, and business development consultancy services. The procurement method used was selective, specifically a call-off from the Crown Commercial Service RM6187 Management Consultancy framework. The procurement stage currently is the award stage with the contract period running from 1st March 2024 to 31st October 2024. The initial contract period is 8 months with an option to extend by a further 6 months if necessary. This contract has a significant business implication, as the award notice was amended on 9th August 2024 due to additional work required, increasing the value of additional services to £71,891.00 (excluding VAT). The project's delivery addresses include locations in Yorkshire and the Humber.

This tender opens numerous opportunities for businesses providing consultancy services in various domains such as management, financial, human resources, marketing, safety, and public relations. Firms with expertise in providing comprehensive consultancy support who can address specific organisational challenges and possess a proactive approach to detailed due diligence and discovery activities will find this project well-suited to their capabilities. The involvement in such a significant contract provides potential growth opportunities through extended contracts, enhancement of the business portfolio, and a robust presence in public sector procurement. The primary buyers and stakeholders include large consultancy firms capable of handling complex and multifaceted projects, as evidenced by the contract being awarded to Grant Thornton UK LLP, a large-scale consultancy firm.

## Notice

NS&I has a requirement for management consultancy SME support on Consumer Duty phase 1 embedding/industry early best practices and Consumer Duty phase 2 gap analysis and business readiness. The initial contract will be for a period of 8 months with an option to extend by a further period of 6 months if required. Contract charges will be comprised of two elements: i) fixed price for the majority of the project; and ii) via a rate card for any additional services where required. **Contract awarded following a further competition via Crown Commercial Service RM6187 Management Consultancy framework** Additional information: Award notice amended 09/08/2024 due to additional work required, as stated in the initial procurement documentation. NS&I requires further support from the Supplier relating to further due diligence / discovery activities plus delivery and project work. Value of additional services: PS71,891.00 exc VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f6596afd-cc7b-4ed4-a461-73ae12e70d49 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2024 |
| Submission deadline | 2 Feb 2024 |
| Future notice date | Not specified |
| Award date | 19 Feb 2024 |
| Contract period | 1 Mar 2024 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANT THORNTON |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services
- 79411000 - General management consultancy services
- 79411100 - Business development consultancy services
- 79412000 - Financial management consultancy services
- 79413000 - Marketing management consultancy services
- 79414000 - Human resources management consultancy services
- 79415000 - Production management consultancy services
- 79415200 - Design consultancy services
- 79416000 - Public relations services
- 79416100 - Public relations management services
- 79416200 - Public relations consultancy services
- 79417000 - Safety consultancy services
- 79418000 - Procurement consultancy services
- 79419000 - Evaluation consultancy services
- 79420000 - Management-related services
- 79421000 - Project-management services other than for construction work
- 79421100 - Project-supervision services other than for construction work
- 79421200 - Project-design services other than for construction work
- 79422000 - Arbitration and conciliation services
- 79430000 - Crisis management services

## Release History

- 9 Aug 2024 at 09:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f6596afd-cc7b-4ed4-a461-73ae12e70d49
- 26 Mar 2024 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d52ef567-56ad-4f61-a4a6-bec1c43e23c0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f6596afd-cc7b-4ed4-a461-73ae12e70d49
  9th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d52ef567-56ad-4f61-a4a6-bec1c43e23c0
  26th March 2024 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/nsandi/
  Click above to Apply (link to e-procurement portal)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e039ec86-1711-44d2-a23b-56b774a5f960. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e039ec86-1711-44d2-a23b-56b774a5f960.json.