--- title: "Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator" ocid: "ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6.json" source: "Contracts Finder" current_stage: "Award" buyer: "H M REVENUE & CUSTOMS" published: "2024-04-08" --- # Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator Buyer: H M REVENUE & CUSTOMS Current stage: Award OCID: ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6.json) ## Summary The HM Revenue & Customs has awarded a contract for the "Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator". The contract is valued at GBP 42,945,026 and involves the provision of a contact centre core telephony platform and systems integrator services. The procurement method used was an open procedure, and the contract period is from September 1, 2020, to October 3, 2027. This tender presents a significant opportunity for businesses in the telephone network equipment industry to compete for providing telephony solutions to HM Revenue & Customs. The contract value is substantial, and the contract period spans over several years, providing stability for the winning supplier. Businesses with expertise in core telephony, carrier services, and systems integration are well-suited to participate and potentially secure lucrative contracts in this market. ## Notice Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. 08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term". ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/72d74ad3-f947-4eef-a52c-623d11f7be30 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Apr 2024 | | Submission deadline | 10 Feb 2020 | | Future notice date | Not specified | | Award date | 19 May 2020 | | Contract period | 31 Aug 2020 - 3 Oct 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £42,945,026 | | Lots value | Not specified | | Awards value | £42,945,026 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2BQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CAPGEMINI | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32429000 - Telephone network equipment ## Release History - 8 Apr 2024 at 11:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/72d74ad3-f947-4eef-a52c-623d11f7be30 - 27 Nov 2020 at 11:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/72d74ad3-f947-4eef-a52c-623d11f7be30 - 29 Jan 2020 at 12:21 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c40dadf1-62b9-4556-acad-05b555ec51c4 - 17 Dec 2019 at 16:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c40dadf1-62b9-4556-acad-05b555ec51c4 - 17 Dec 2019 at 16:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c40dadf1-62b9-4556-acad-05b555ec51c4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/72d74ad3-f947-4eef-a52c-623d11f7be30 8th April 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/c40dadf1-62b9-4556-acad-05b555ec51c4 29th January 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e16ffa24-7efe-41b0-b26c-5bf739a616d2 SAP Ariba Supplier User Guidance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/856e1188-fa73-469e-9f12-c6bfc132dbee HMRC - Contact Engagement Telephony - Draft Contract (Lot 1) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0302331c-2e52-4c8a-a772-fe05572fcbd1 HMRC - Contact Engagement Telephony - Draft Contract (Lot 2) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c78100b3-b9d0-4195-8408-4c129c5127b1 HMRC - Contact Engagement Telephony - Draft Contract (Lot 3) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b6f88759-3035-4023-9f7a-4923da8fef02 HMRC Telephony Tendering Instructions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f0e62d1a-d326-4564-b3ce-25a85d95945d SAP Ariba Supplier Registration Guidance - https://ted.europa.eu/udl?uri=TED:NOTICE:597472-2019:TEXT:EN:HTML&src=0 TED Contract Notice - https://www.contractsfinder.service.gov.uk/Notice/Attachment/6e8a8d8d-7ee1-4f46-abba-d8ef0cf358cb HMRC Telephony Tendering Instructions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/91c5ee66-72fb-41ee-9aba-fc294a4bfeb1 HMRC Telephony Draft Contract - Lot 1 (v2) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae854375-d4e9-4473-88e1-b01b46636fe7 HMRC Telephony Draft Contract - Lot 2 (v2) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e63577ca-59ff-4e92-87f0-2cd0435c71ed HMRC Telephony Draft Contract - Lot 3 (v2) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3858d895-b0f9-4ee0-904d-37ddda208a46 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/caa7de80-d14c-416f-a84d-27acc935ed21 CEP Telephony Services Lot 1 (CF) - Final 08/04/2024 - Amended signed contract to include previous incorrectly redacted Total Contract Value clauses. ## Notice URLs - http://www.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6.json.