---
title: "Hornbill Subscription and Maintenance"
ocid: "ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2024-12-17"
---

# Hornbill Subscription and Maintenance

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696.json)

## Summary

The Financial Ombudsman Service has completed a selective procurement process for the "Hornbill Subscription and Maintenance" contract, aimed at licencing support and maintenance for the Hornbill service management software. The contract, valued at GBP 112,146, will cover a 12-month period from 21 September 2024 to 20 September 2025. Key dates include the tender period ending on 1 September 2024 and the award date of 19 September 2024. The procurement falls under the "Software package and information systems" industry category, and services will be delivered to their office in London, United Kingdom. This contract has been awarded to Hornbill Technologies Limited, also based in London.

This tender presents substantial opportunities for businesses specialising in software package support and information systems. Although this specific procurement was not suitable for SMEs or VCSE organisations, it supports companies with a robust framework agreement experience. Businesses engaged in IT support, particularly those offering comprehensive service management software solutions, could find such contracts beneficial for enhancing their portfolios and expanding market presence. The Financial Ombudsman Service, as a purchasing authority, provides a reliable client base, contributing to sustained business growth for suppliers.

## Notice

12 month contract extension for licencing support and maintenance for Hornbill service management software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c294fdb0-62af-44ec-9936-b4f977e46666 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2024 |
| Submission deadline | 1 Sep 2024 |
| Future notice date | Not specified |
| Award date | 7 Sep 2023 |
| Contract period | 20 Sep 2024 - 20 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £112,146 |
| Lots value | Not specified |
| Awards value | £112,146 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | HORNBILL SERVICE MANAGEMENT; HORNBILL TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Dec 2024 at 18:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c294fdb0-62af-44ec-9936-b4f977e46666
- 28 Nov 2023 at 13:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f8d60e7-a05c-4fc4-a5e9-4fc73cff3e42
- 28 Nov 2023 at 13:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f8d60e7-a05c-4fc4-a5e9-4fc73cff3e42

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c294fdb0-62af-44ec-9936-b4f977e46666
  17th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1f8d60e7-a05c-4fc4-a5e9-4fc73cff3e42
  28th November 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696.json.