---
title: "Self Service Solution to enable customer access to services"
ocid: "ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CAPITALESOURCING"
published: "2018-05-08"
---

# Self Service Solution to enable customer access to services

Buyer: CAPITALESOURCING  
Current stage: Tender  
OCID: ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718.json)

## Summary

The procurement process is led by capitalEsourcing, which is seeking a Self Service Solution to enable customer access to various services in London, United Kingdom. This tender, classified under the "Software package and information systems" category, is currently at the Tender stage, with a deadline for submission set for 4th June 2018. The contract is expected to commence on 20th August 2018 and will last until 20th May 2022. The procurement method employed is a restricted procedure, indicating that only selected suppliers are invited to submit tenders.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) specialising in software development and information systems to expand their business reach. Companies with expertise in implementing self-service solutions, particularly those that can offer cloud-based or local hosting options, would be well-positioned to compete for this contract. Additionally, firms capable of providing ongoing support and maintenance services throughout the contract duration will likely find this opportunity particularly advantageous for growth.

## Notice

The Contracting Authority is looking to implement a Self Service solution to allow residents and other customers the ability to access a range of services via various channels e.g. mobile devices or over the web, through a single portal that allows for single or multiple/different levels of sign on/security. The Self Service solution will be hosted either locally on infrastructure from the Contracting Authority or in the cloud. Migration, implementation, and integration will be included in the contract together with the ongoing support and maintenance for the term of the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4358de93-7a76-4c22-919c-fa87078cfe94 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2018 |
| Submission deadline | 4 Jun 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Aug 2018 - 20 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | West London |
| Postcode | W6 9JU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Hammersmith Broadway |
| Westminster constituency | Hammersmith and Chiswick |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 May 2018 at 15:36 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4358de93-7a76-4c22-919c-fa87078cfe94

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4358de93-7a76-4c22-919c-fa87078cfe94
  8th May 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0549012-fd0e-46cc-89cd-764a1dc3c718.json.