---
title: "Membership of Institute of Customer Service"
ocid: "ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-02-25"
---

# Membership of Institute of Customer Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797.json)

## Summary

The procurement process is led by the Department for Work and Pensions (DWP), which has awarded a contract titled "Membership of Institute of Customer Service". This contract falls under the industry category of miscellaneous business and business-related services (CPV code: 79900000) and is located in the United Kingdom. The procurement was executed through a direct method via a single tender action below the threshold, with the tender period concluding on 25th February 2022. The contract is valued at £35,000 and spans from 1st March 2022 to 28th February 2024.

This tender presents a significant opportunity for growth for businesses that specialise in customer service and related consultancy services. Enterprises equipped to enhance customer service standards and provide training or membership services would be especially suited to compete for similar future contracts. Engaging with the DWP in such accredited memberships can enhance a business's reputation and network within the public sector.

## Notice

DWP Membership Institute of Customer Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fb886d20-7ef2-4816-af77-61c553bf8710 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2022 |
| Submission deadline | 25 Feb 2022 |
| Future notice date | Not specified |
| Award date | 25 Feb 2022 |
| Contract period | 1 Mar 2022 - 28 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Not specified |
| Postcode | LS2 6AY |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSTITUTE OF CUSTOMER SERVICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79900000 - Miscellaneous business and business-related services

## Release History

- 25 Feb 2022 at 15:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fb886d20-7ef2-4816-af77-61c553bf8710

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fb886d20-7ef2-4816-af77-61c553bf8710
  25th February 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797.json.