---
title: "Testing Contact Centre"
ocid: "ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-02-04"
---

# Testing Contact Centre

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4.json)

## Summary

The procurement process for the "Testing Contact Centre" contract has been completed by the Department of Health and Social Care (T&T). This contract, valued at £258,856,342, was procured under the services industry category and falls under the CPV classification for call centre services. The contract period started on 17 October 2020 and concluded on 31 January 2022. The procurement method employed was selective, with this tender being awarded through a call-off from a framework agreement. The award notice was published on 4 February 2021.

This tender presents significant growth opportunities for businesses specialising in call centre services, particularly those experienced in large-scale operations. Companies that can demonstrate capability in providing comprehensive customer support and have a proven track record of delivering quality service would be well-positioned to compete for similar contracts in the future. Engaging with such tenders allows businesses to expand their portfolio and establish long-term relationships with public sector entities.

## Notice

Testing Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23881a03-6045-4989-9887-a8b943415892 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2021 |
| Submission deadline | 16 Oct 2020 |
| Future notice date | Not specified |
| Award date | 13 Jan 2021 |
| Contract period | 16 Oct 2020 - 31 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £258,856,342 |
| Lots value | Not specified |
| Awards value | £258,856,342 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 4 Feb 2021 at 14:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23881a03-6045-4989-9887-a8b943415892

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23881a03-6045-4989-9887-a8b943415892
  4th February 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kG2A/ssfduMIrVmmMEX.5PuBjHtCWhDXulLZ.wIY89agjh.M
  DHSC 119 Testing Services Contract CCCS20A08 Final TP signed 11 01 21_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0773aab-8e1f-463b-aacc-e633b252f3b4.json.