---
title: "GLA Correspondence Management Syatem"
ocid: "ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2018-06-21"
---

# GLA Correspondence Management Syatem

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7

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## Summary

The procurement process is led by Transport for London, seeking suppliers for the "GLA Correspondence Management System". This project falls under the desktop communications software package industry and aims to enhance public service efficiency in London. The procurement is currently in the planning stage, with a budget of £120,000 allocated for the contract period from 1st October 2018 to 30th September 2021. A future notice regarding the tender will be published on 16th July 2018, and interested parties should note this date for participation.

This tender presents an excellent opportunity for software development and IT service providers, particularly those specialising in cloud-hosted solutions and customer relationship management systems. Businesses capable of developing user-friendly applications that meet the detailed requirements for correspondence management would be well-suited to compete for this contract. By engaging in this process, companies can contribute to improving public service operations while expanding their market presence in the public sector.

## Notice

Public Liaison Unit has a need to drive continuous improvement in order to provide a better service to the general public in terms of both quality of output and timeliness. Processes need to be streamlined to cope with an increasing demand. Therefore, the Public Liaison Unit team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution. The system needs to be able to process all types of requests dealt with by PLU, Mayor's Office and FOI Team, including managing campaigns. User research has been undertaken and the user requirements are included so that you can focus the demo to PLU's needs. A high level summary of the system requirements can be found below: *Log, allocate, track, manage and respond via one system. *Capture required/relevant data fields per case type. *APIs for some or all: scanning, web form, CRM, telephone, transfer of cases to other functional bodies. *Improve performance: ability to set internal service levels and have a clearance process. *Measure team and individual performance. *Measure customer satisfaction. *Suite of reports and ability to create ad hoc reports and multiple criteria. *Support single sign on via MS Active Directory. Additional information: We will be looking to publish the tender on 16/07/18

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d5c0056-7f91-44d5-88b4-47edfed1fde7 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2018 |
| Submission deadline | Not specified |
| Future notice date | 14 Aug 2018 |
| Award date | Not specified |
| Contract period | 30 Sep 2018 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE10 0ES |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Greenwich |
| Electoral ward | Greenwich Peninsula |
| Westminster constituency | Greenwich and Woolwich |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48511000 - Desktop communications software package
- 72212223 - Electronic mail software development services
- 72500000 - Computer-related services

## Release History

- 21 Jun 2018 at 10:21 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/9d5c0056-7f91-44d5-88b4-47edfed1fde7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9d5c0056-7f91-44d5-88b4-47edfed1fde7
  21st June 2018 - Future opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/653c649c-8b76-4fe3-a7ea-8a123f98aabc
  Draft Requirements

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7.json.