---
title: "End User Support Service Tower"
ocid: "ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY"
published: "2018-12-06"
---

# End User Support Service Tower

Buyer: MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144.json)

## Summary

The Medicines and Healthcare Products Regulatory Agency (MHRA) is seeking to fulfil the 'End User Support Service Tower' contract, which involves providing both Service Desk and End User Device Support functions for the MHRA and the National Institute for Biological Standards and Control (NIBSC). This procurement, classified under IT services, has an allocated budget of £2,608,080 and is being awarded as a call-off from a framework agreement. The tender process has reached the award stage, with a contract period set to commence on 14th December 2018 and extend until 13th December 2022. The opportunity is located in London, United Kingdom, and was awarded to INSIGHT DIRECT (UK) LTD on 5th November 2018.

This tender offers significant opportunities for SMEs and voluntary, community, and social enterprises (VCSEs) willing to engage in IT services, particularly those with expertise in service desk operations and end-user support. Companies with a focus on service delivery and client interaction could greatly benefit, helping to enhance their capacity and visibility in the public sector market. With public sector contracts often leading to ongoing service agreements, successful bidders may find themselves well-positioned for future contract opportunities within the healthcare services sector.

## Notice

A single service tower which performs both Service Desk and End User Device Support functions covering both MHRA & NIBSC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/39447384-300e-4a4b-b279-b707e11b3c99 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2018 |
| Submission deadline | 12 Oct 2018 |
| Future notice date | Not specified |
| Award date | 5 Nov 2018 |
| Contract period | 14 Dec 2018 - 13 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,608,080 |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Dec 2018 at 15:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/39447384-300e-4a4b-b279-b707e11b3c99

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/39447384-300e-4a4b-b279-b707e11b3c99
  6th December 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144.json.