---
title: "Housing Customer Care Design and Set up of the training programme"
ocid: "ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF CROYDON"
published: "2023-09-12"
---

# Housing Customer Care Design and Set up of the training programme

Buyer: LONDON BOROUGH OF CROYDON  
Current stage: Tender  
OCID: ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197.json)

## Summary

The London Borough of Croydon is seeking a supplier for the Housing Customer Care Design and Set up of the training programme. The procurement falls under the industry category of human resources management consultancy services. The tender stage is currently open, with a tender deadline of 31st August 2023. The contract period is set to start on 19th September 2023 and end on 15th February 2025. The procurement method is an open procedure and the location for the delivery addresses is in London, United Kingdom.

This opportunity provides a chance for businesses specialising in human resources management consultancy services to demonstrate their expertise in enhancing customer care skills. Small and medium-sized enterprises (SMEs) would be well-suited to compete in this tender process. Engaging with the London Borough of Croydon can pave the way for business growth by offering training services to 400 members of staff and 80 managers, thus making a real impact on customer interactions.

## Notice

The Council is seeking to engage a supplier for the Training of staff within the Housing directorate with enhanced customer care skills, knowledge and behaviours to make a real difference to the interactions with our customers. The requirement is to train circa 400 members of staff and 80 managers. This opportunity is available on https://in-tendhost.co.uk/croydontenders/ Additional information: https://in-tendhost.co.uk/croydontenders/ Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/701b72a8-9b49-4ad6-977b-ad39401ce85d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2023 |
| Submission deadline | 18 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Sep 2023 - 15 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF CROYDON |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 1EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79414000 - Human resources management consultancy services

## Release History

- 12 Sep 2023 at 07:59 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/701b72a8-9b49-4ad6-977b-ad39401ce85d
- 14 Aug 2023 at 09:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/701b72a8-9b49-4ad6-977b-ad39401ce85d
- 11 Aug 2023 at 09:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/701b72a8-9b49-4ad6-977b-ad39401ce85d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/701b72a8-9b49-4ad6-977b-ad39401ce85d
  12th September 2023 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/croydontenders/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/croydontenders/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0a192f8-9394-499a-be89-d5142206f197.json.