---
title: "T0032 Red Claims"
ocid: "ocds-b5fd17-e0a5b8d4-b134-403e-86bf-199073192549"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0a5b8d4-b134-403e-86bf-199073192549"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0a5b8d4-b134-403e-86bf-199073192549.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0a5b8d4-b134-403e-86bf-199073192549.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2021-01-25"
---

# T0032 Red Claims

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-e0a5b8d4-b134-403e-86bf-199073192549

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## Summary

Highways England is seeking to enhance its Network Claims processes with a new contract titled "T0032 Red Claims", which focuses on improving recovery rates and operational efficiency. This procurement falls under the services category, specifically related to research and development consultancy. The procurement process was initiated on 18 January 2021, with the contract period running until 31 March 2021. The contract was awarded to ARUP for a total value of £92,400, using a selective procurement method through a call-off from a framework agreement. The project's initiation comes after the successful implementation of services for Green Claims, aimed at addressing the challenges in handling claims against the network due to delays in information collation.

This tender presents significant opportunities for businesses specialising in claims management, consultancy, and operational process development. Companies, particularly voluntary, community, and social enterprises (VCSEs), which offer innovative solutions for handling claims and enhancing information management systems would find this contract suitable for participation. Firms with experience in collaboration with public sector entities and those capable of delivering efficient, timely services in this sector are encouraged to explore this opportunity, as it aims to streamline the management of network claims, ultimately improving service delivery in transportation management.

## Notice

Building on the work undertaken in work order 1-1142 - Green Claims, Highways England is looking to set up a contract for the provision of services to support them to further develop process, capability and information collection within our Network Claims teams. Namely this will be a focus on our Red Claims processes. Contracted provision of services for Green Claims has proved very successful in increasing recovery rates and implementing a standard management operating system and performance reporting. This work now needs to be extended into Red Claims. All claims made against us for damage caused due to our network are processed by Highways England. There is a fundamental requirement for fast and efficient collation and sharing of information to enable us to adequately manage these claims. There is currently a significant time delay in obtaining this information and processing the large number of claims we have.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/281a8132-8b0a-4691-9972-621d3483a9fb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2021 |
| Submission deadline | 6 Jan 2021 |
| Future notice date | Not specified |
| Award date | 18 Jan 2021 |
| Contract period | 18 Jan 2021 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £92,400 |
| Lots value | Not specified |
| Awards value | £92,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 25 Jan 2021 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/281a8132-8b0a-4691-9972-621d3483a9fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/281a8132-8b0a-4691-9972-621d3483a9fb
  25th January 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ddc1a8e5-0f33-4e36-a68d-863ab2bb2ddf
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0a5b8d4-b134-403e-86bf-199073192549. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0a5b8d4-b134-403e-86bf-199073192549.json.