---
title: "UK SBS Early Conciliation: User research"
ocid: "ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2017-04-11"
---

# UK SBS Early Conciliation: User research

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80

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## Summary

The UK Shared Business Services Limited is seeking to conduct user research for the UK SBS Early Conciliation project. The procurement falls under the research and development consultancy services category and is located in the South East of England. Currently in the Award stage, this tender has an estimated value of £20,000, and responses were due by 8th March 2017. The contract period is set to run from 16th April 2017 to 31st May 2017.

This tender presents a growth opportunity for businesses skilled in market and economic research, particularly those experienced in user experience studies and web research methodologies. Companies with expertise in understanding user navigation and comprehension of online services would be particularly well-suited to compete for this contract, as their services align with the objectives outlined by UK SBS to enhance user engagement and service delivery on Early Conciliation webpages.

## Notice

Based on the webpages listed: * http://www.acas.org.uk/earlyconciliation * https://ec.acas.org.uk/ Acas would like to get evidence of: * Understanding of how users of EC get to the Early Conciliation webpages (the user journey) and what they expect in terms of information and service when they arrive at these webpages (the webpages above can also be accessed via link from GOV.UK Website here https://www.gov.uk/employment-tribunals) * User comprehension of the information provided on those webpages. * Usability of the web-front end (i.e. going beyond the form itself to consider how the EC notification form web-front end, which has been operational since 2014, is currently working). Additional information: DO NOT APPLY DIRECTLY TO BUYER All submissions will be assessed in accordance with the Public Contracts Regulations 2015, for procurement values that exceed Regulation 5 (Threshold amounts) Responses must be received by the date in the bid documents. Responses received outside or concurrently using the eSourcing process will not be accepted or considered further for this opportunity. How to Register on the CCS eSourcing Suite Full details of this opportunity can be found on the e-sourcing portal please follow instructions below. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk. Your email must clearly state: * name and reference for the procurement you wish to register for; * name of the registered Bidder; * name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk: Telephone: 0345 010 3503 Training documents to support Bidders to utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section. About UK Shared Business Services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. For full details of our partner base please review the following link: http://www.uksbs.co.uk/services/procure/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cd7294c-a746-45cd-947f-3ee634203467 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2017 |
| Submission deadline | 8 Mar 2017 |
| Future notice date | Not specified |
| Award date | 20 Mar 2017 |
| Contract period | 15 Apr 2017 - 31 May 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £17,785 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1ET |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73200000 - Research and development consultancy services
- 79300000 - Market and economic research; polling and statistics

## Release History

- 11 Apr 2017 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cd7294c-a746-45cd-947f-3ee634203467

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cd7294c-a746-45cd-947f-3ee634203467
  11th April 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4e20f34f-3590-4608-a597-16bb32e3ed58
  Mini competition docuement
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/70fd9ba6-a7ee-4687-af51-ec34c61b39db
  Mini competition questions document

## Notice URLs

- http://www.acas.org.uk/earlyconciliation
- http://www.uksbs.co.uk
- http://www.uksbs.co.uk/services/procure/
- https://ec.acas.org.uk/
- https://gpsesourcing.cabinetoffice.gov.uk
- https://www.gov.uk/employment-tribunals

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80.json.