---
title: "MT11 Front Door Review"
ocid: "ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STOCKTON-ON-TEES BOROUGH COUNCIL"
published: "2025-09-17"
---

# MT11 Front Door Review

Buyer: STOCKTON-ON-TEES BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9

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## Summary

Stockton-on-Tees Borough Council has completed a procurement process for the "MT11 Front Door Review" aimed at enhancing the efficiency of their Customer Contact Centre and First Contact through digital solutions. This strategic initiative falls under the "Information systems or technology strategic review and planning services" industry category and will be deployed across the North East of England. The procurement was based on a selective method, specifically a call-off from a framework agreement, with a contract period running from 1st July 2025 to 30th June 2026. The total contract value amounts to GBP 289,277. This award phase was finalised on 4th July 2025, and the awarding supplier is Channel 3 Consulting.

This tender represents significant opportunities for small and medium-sized enterprises (SMEs) interested in engaging with public sector digital transformation projects. Companies specialising in information systems strategic review, planning services, and assistive technology deployment are particularly well-positioned to benefit. The project supports efficiency improvements in public sector operations, showcasing an ideal chance for those in technology consulting to establish a foothold or expand an existing presence within the public sector market of the North East region.

## Notice

Opportunities have been identified to improve ways of working, this contract will: * Implement digital solutions at the front door of the Council (Customer Contact Centre and First Contact) * Support the redesign and implementation of new pathways and processes for the front door to reduce administration and delays * Deploy enabling "assistive technology" across Adult Social Care as an "opt out" model of support to enable more accurate assessment of needs and support for the person

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0646f673-56f0-4102-84e7-a43e8375ccdc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2025 |
| Submission deadline | 30 Jun 2025 |
| Future notice date | Not specified |
| Award date | 3 Jul 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £289,277 |
| Lots value | Not specified |
| Awards value | £289,277 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKTON-ON-TEES BOROUGH COUNCIL |
| Locality | THORNABY |
| Post town | Cleveland |
| Postcode | TS17 6BJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHANNEL 3 CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services

## Release History

- 17 Sep 2025 at 22:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0646f673-56f0-4102-84e7-a43e8375ccdc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0646f673-56f0-4102-84e7-a43e8375ccdc
  17th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9.json.