---
title: "Information Technology Service Management (ITSM) Solution (CWC24004MW)"
ocid: "ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2024-01-03"
---

# Information Technology Service Management (ITSM) Solution (CWC24004MW)

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801.json)

## Summary

The procurement process for the Information Technology Service Management (ITSM) Solution (CWC24004MW) tender is currently in the planning stage. The buying organization is Wolverhampton City Council, located in Wolverhampton, West Midlands, United Kingdom. The procurement falls under the industry category of Software package and information systems. Key milestone for engagement end date is set for 17th April 2024.

This ITSM tender by Wolverhampton City Council presents an opportunity for businesses specializing in software solutions and information systems to engage with the public sector. The procurement is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses with off-the-shelf IT solutions adaptable to specific requirements are well-suited to participate in this tender.

## Notice

Wolverhampton City Council (WCC) would like to engage with the market in relation to an Information Technology Service Management Solution (ITSM). WCC are currently using an ITSM solution that was first installed 4 years ago based on requirements at the time. In the intervening period the solution has been adapted to meet changing requirements and it is now time to re-assess if, with new technologies such as AI, it is timely to investigate what new solutions are available. Any new solution should ideally be available as an "off the shelf" product to enable a speedy implementation but have the flexibility to be amended/configured to meet specific requirements later. The new solution should allow for any changes/configuration to be easily actioned by Council personnel. If your organisation would like to participate in this Request For Information (RFI) then please follow the link below to the Council's procurement portal, complete and submit the questionnaire in the RFI document. https://procontract.due-north.com/Advert?advertId=a9d7f44c-50aa-ee11-8127-005056b64545&p=cdcfff6b-8cbd-e611-8118-000c29c9ba21

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/701ed9fc-8c85-437c-9eaa-1f52973a4c47 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | 17 Apr 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Jan 2024 at 16:07 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/701ed9fc-8c85-437c-9eaa-1f52973a4c47

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/701ed9fc-8c85-437c-9eaa-1f52973a4c47
  3rd January 2024 - Early engagement notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com/Advert?advertId=a9d7f44c-50aa-ee11-8127-005056b64545&p=cdcfff6b-8cbd-e611-8118-000c29c9ba21
- https://www.wolverhampton.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e0f2b387-c0e0-4871-be42-1dd936479801.json.