---
title: "Resident Satisfaction Survey"
ocid: "ocds-b5fd17-e1055af3-7e93-4795-a265-c3b16f7abec2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1055af3-7e93-4795-a265-c3b16f7abec2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e1055af3-7e93-4795-a265-c3b16f7abec2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e1055af3-7e93-4795-a265-c3b16f7abec2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MERTON COUNCIL"
published: "2017-02-01"
---

# Resident Satisfaction Survey

Buyer: MERTON COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e1055af3-7e93-4795-a265-c3b16f7abec2

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## Summary

The Merton Council is conducting a public procurement process for a Resident Satisfaction Survey aimed at assessing community satisfaction with council services. The contract, valued at £21,950, falls under the category of survey services, with the procurement method being an open procedure. The tender period has ended, with the procurement awarded on 19 January 2017, and the contract period is set to run from 24 January 2017 to 31 March 2017. The location for the delivery of these services is Morden, with the principal contact address being Civic Centre, London Road, SM4 5DX, England.

This procurement presents a suitable opportunity for businesses specialising in survey and research services, particularly those that are small and medium-sized enterprises (SMEs) or voluntary and community sector organisations (VCSEs). The requirement for thorough analysis and presentation of results in a public-friendly format opens doors for organisations that can effectively engage with diverse demographics, including targeted young people. Companies skilled in data analysis, graphical representation, and report writing will find themselves well-positioned to compete for similar contracts in the future.

## Notice

A survey of a sample of adult residents in the borough to ascertain their satisfaction with the council and its services. In addition we may also wish to test the views of a smaller sample of 250 young people aged 11-17 years. A complete analysis of the results cross-tabulated by key demographic and geographic groups. Both the results in the form of data tables, and the analysis in graphical and narrative form in a report must be provided. Both the report and the data tables should be appropriate for placing in the public domain. These should be available to Merton Council by 27 March 2017.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62c8ee60-827b-43f8-ad2d-a77311f95b83 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2017 |
| Submission deadline | 28 Nov 2016 |
| Future notice date | Not specified |
| Award date | 19 Jan 2017 |
| Contract period | 24 Jan 2017 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,950 |
| Lots value | Not specified |
| Awards value | £21,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MERTON COUNCIL |
| Locality | MORDEN |
| Post town | Sutton |
| Postcode | SM4 5DX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Merton Park |
| Westminster constituency | Wimbledon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 1 Feb 2017 at 14:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/62c8ee60-827b-43f8-ad2d-a77311f95b83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62c8ee60-827b-43f8-ad2d-a77311f95b83
  1st February 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1055af3-7e93-4795-a265-c3b16f7abec2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e1055af3-7e93-4795-a265-c3b16f7abec2.json.