---
title: "Reasons to Complain Trackers 2024"
ocid: "ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2024-12-18"
---

# Reasons to Complain Trackers 2024

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e

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## Summary

OFCOM, based in London, has awarded a contract for "Reasons to Complain Trackers 2024" to Yonder Consulting. This project, classified under the industry category of Research Services (CPV code 73110000), focuses on understanding the reasons behind complaints made to telecommunication providers. The procurement process was conducted through a selective method, specifically a call-off from a framework agreement. Key dates include the contract start date of 5th November 2024, with the work expected to be completed by 31st January 2025. The total value of the contract is £24,726 GBP.

This tender presents significant opportunities for growth, especially for businesses specialising in research and data analysis related to the telecommunications sector. Small and Medium-sized Enterprises (SMEs) stand to benefit from similar tenders in the future, given that the procurement process highlights suitability for SMEs. Companies with expertise in understanding customer feedback and complaint mapping, particularly within the telecom industry, would find themselves well-positioned to compete for such contracts.

## Notice

This awarded contract is for research services that seek to understand the key reasons why people make a complaint in relation to telecommunication providers (e.g. landline, mobile, fixed broadband, and Pay TV).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8be6cc6d-d6f0-4069-8a35-4716f1881dbb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2024 |
| Submission deadline | 5 Nov 2024 |
| Future notice date | Not specified |
| Award date | 5 Nov 2024 |
| Contract period | 5 Nov 2024 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,726 |
| Lots value | Not specified |
| Awards value | £24,726 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | YONDER CONSULTING |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 18 Dec 2024 at 14:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8be6cc6d-d6f0-4069-8a35-4716f1881dbb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8be6cc6d-d6f0-4069-8a35-4716f1881dbb
  18th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e.json.