---
title: "Customer Service Surveys and Data Collection"
ocid: "ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTING HILL GENESIS"
published: "2022-09-08"
---

# Customer Service Surveys and Data Collection

Buyer: NOTTING HILL GENESIS  
Current stage: Award  
OCID: ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c

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## Summary

The Notting Hill Genesis has recently awarded a contract for Customer Service Surveys and Data Collection. The procurement process was conducted through an open procedure, with a total contract value of £410,000 in GBP. The contract period is set to start on October 1st, 2022, and run until September 30th, 2027. The procurement stage has reached the award phase, with Smoke Customer Intelligence Limited being the successful supplier. The location of the procurement is in London, under the services category. The tender period ended on July 22nd, 2022.

This contract for Customer Service Surveys and Data Collection presents an opportunity for businesses providing survey services to engage with Notting Hill Genesis. Companies specialised in real-time, multi-channel customer feedback solutions are well-suited to compete for this contract. The contract duration provides a stable business opportunity over a five-year period, allowing businesses to develop long-term relationships with the buying organisation and participate in improving customer service experiences for residents in London.

## Notice

NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90c971b0-e9a2-4fd9-9886-815fad847d05 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2022 |
| Submission deadline | 21 Jul 2022 |
| Future notice date | Not specified |
| Award date | 21 Jul 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £410,000 |
| Lots value | Not specified |
| Awards value | £410,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTING HILL GENESIS |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 9FL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Caledonian |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMOKE CUSTOMER INTELLIGENCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 8 Sep 2022 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/90c971b0-e9a2-4fd9-9886-815fad847d05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/90c971b0-e9a2-4fd9-9886-815fad847d05
  8th September 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=719690435
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c.json.