---
title: "In-Journey Roadworks Insight"
ocid: "ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-04-26"
---

# In-Journey Roadworks Insight

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e

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## Summary

The National Highways organisation has awarded a contract for the 'In-Journey Roadworks Insight' programme, focusing on assessing customer experience through roadworks. The procurement method used was selective and involved calling off from a framework agreement. The contract value is £754,000 GBP, with a contract period starting on April 1, 2023, and ending on March 31, 2025.

This procurement opportunity is suitable for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprise (VCSE) organisations. Businesses in the services industry, particularly those with expertise in research and development and customer experience evaluation, would find this tender well-suited for expanding their operations. The locations for delivery include various regions across the United Kingdom, making it accessible to businesses operating nationwide.

## Notice

For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/16a5c14f-75c0-458d-acaa-77ee20c093c9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2023 |
| Submission deadline | 17 Mar 2023 |
| Future notice date | Not specified |
| Award date | 29 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £754,000 |
| Lots value | Not specified |
| Awards value | £754,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73300000 - Design and execution of research and development

## Release History

- 26 Apr 2023 at 11:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/16a5c14f-75c0-458d-acaa-77ee20c093c9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/16a5c14f-75c0-458d-acaa-77ee20c093c9
  26th April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e.json.