---
title: "Dounreay Information Technology (IT) Intelligent Customer (IC) Support Service"
ocid: "ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NRS DOUNREAY"
published: "2024-04-26"
---

# Dounreay Information Technology (IT) Intelligent Customer (IC) Support Service

Buyer: NRS DOUNREAY  
Current stage: Award  
OCID: ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c.json)

## Summary

In April 2024, NRS Dounreay has completed an award process for the provision of Information Technology (IT) Intelligent Customer (IC) Support Services within the framework of Crown Commercial Services (CSS) G-Cloud 13 RM1557. The contract value is £1,066,100, with a contract period starting on April 1, 2024, and ending on March 31, 2025. The buying organisation is NRS Dounreay located in Thurso, Scotland, United Kingdom. The procurement stage is at the award phase, with the tender period ending on March 28, 2024.

This procurement opportunity for IT support services presents potential growth opportunities for businesses specializing in information technology services. Companies with expertise in IT support and customer service would be well-suited to compete for this contract. The location of the contract is based in Scotland, United Kingdom, providing a regional business growth opportunity. The procurement method used is "Other -", indicating a specific process tailored for this contract, posing a unique opportunity for targeted businesses to demonstrate their capabilities in providing specialized IT support services.

## Notice

NRS Dounreay has awarded a call-off contract for the Provision of Information Technology (IT) Intelligent Customer (IC) Support Services as a direct Award through Crown Commercial Services (CSS) Framework G-Cloud 13 RM1557

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aeea2b39-6b7d-478d-ab66-9de32fff39ad |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2024 |
| Submission deadline | 28 Mar 2024 |
| Future notice date | Not specified |
| Award date | 26 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,066,100 |
| Lots value | Not specified |
| Awards value | £1,066,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NRS DOUNREAY |
| Locality | THURSO |
| Post town | Kirkwall |
| Postcode | KW14 7TZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Thurso and Northwest Caithness |
| Westminster constituency | Caithness, Sutherland and Easter Ross |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FORGE TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Apr 2024 at 08:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aeea2b39-6b7d-478d-ab66-9de32fff39ad
- 24 Apr 2024 at 07:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b61093e1-f126-4015-b11d-a0acf40dea85

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aeea2b39-6b7d-478d-ab66-9de32fff39ad
  26th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b61093e1-f126-4015-b11d-a0acf40dea85
  24th April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e14f21f9-18cd-49f7-b2b9-469090fd1b5c.json.