---
title: "IVR Announcement Recording"
ocid: "ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTHAMPTON CITY COUNCIL"
published: "2021-02-24"
---

# IVR Announcement Recording

Buyer: SOUTHAMPTON CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744

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## Summary

The procurement process involves Southampton City Council seeking to enhance its customer service through the tender titled "IVR Announcement Recording." This initiative falls under the services category and is specifically focused on interactive voice response software. The tender is currently in the active phase and is set to close on 16 March 2021. The associated contract is expected to commence on 30 March 2021, with a duration of up to five years, culminating on 29 March 2024. The total value of the contract is £20,000 and it is located in Southampton, England.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) specialising in software development and telephony services to engage with the council's modernisation efforts. Businesses that excel in interactive voice response systems and customer service software solutions will find this contract particularly well-suited to their capabilities, enabling them to contribute to improving community service delivery while expanding their own market presence.

## Notice

Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience. This is a 3+1+1 contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3bf521bf-3e04-42b0-8953-cc67ac273359 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2021 |
| Submission deadline | 16 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Mar 2021 - 29 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHAMPTON CITY COUNCIL |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO14 7LY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Bargate |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48512000 - Interactive voice response software package
- 72212512 - Interactive voice response software development services

## Release History

- 24 Feb 2021 at 11:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3bf521bf-3e04-42b0-8953-cc67ac273359

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3bf521bf-3e04-42b0-8953-cc67ac273359
  24th February 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ccef6618-8da3-4d9c-81ba-e433e9abfc67
  Tender sign up
- https://supplysouthampton.esourcingportal.com
  Tender Portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744.json.