---
title: "Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite"
ocid: "ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INDEPENDENT OFFICE FOR POLICE CONDUCT"
published: "2020-04-09"
---

# Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite

Buyer: INDEPENDENT OFFICE FOR POLICE CONDUCT  
Current stage: Award  
OCID: ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72

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## Summary

The Independent Office for Police Conduct is seeking a supplier for the contract titled "Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite." This procurement is in the award stage, with a total value of £78,840. The procurement method used is selective, through a call-off from a framework agreement. The contract period is set to commence on 7th April 2020 and will last until 6th April 2022. The services are categorized under IT services, specifically consulting, software development, and support. The service delivery locations include various regions across the United Kingdom, such as North West, West Midlands, London, South East, and Wales.

This tender presents significant opportunities for businesses specialising in IT Service Management, consulting, and software development. Companies providing innovative IT solutions and able to enhance ICT service delivery would be particularly well-suited to compete for this contract. Notably, the winning supplier, Freshworks Inc., will play a key role in supporting the Independent Office for Police Conduct's efforts to improve its IT infrastructures and service management capabilities.

## Notice

Freshservice is an IT Service Management (ITSM) Toolset which helps regulate, manage and deliver IT services to meet the needs of an organisation. It ensures that the appropriate mix of people, budgets, processes, and outcomes are in place to provide value. The main driver for procuring Freshservice is the need to bring the IT service desk function in house who will be the primary user of this toolset, as part of the ongoing ICT desegregation project within the IOPC. Having this ITSM toolset in place will greatly enhance how ICT services are delivered towards the Business.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c96ebd5-513e-490a-9679-5130275941f0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2020 |
| Submission deadline | 9 Mar 2020 |
| Future notice date | Not specified |
| Award date | 16 Mar 2020 |
| Contract period | 6 Apr 2020 - 6 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,840 |
| Lots value | Not specified |
| Awards value | £78,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INDEPENDENT OFFICE FOR POLICE CONDUCT |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLD North West (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Apr 2020 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c96ebd5-513e-490a-9679-5130275941f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c96ebd5-513e-490a-9679-5130275941f0
  9th April 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.policeconduct.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72.json.