---
title: "Customer Focused Digital Diversion Routes"
ocid: "ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2021-09-08"
---

# Customer Focused Digital Diversion Routes

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432)  
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## Summary

Highways England has recently awarded a contract titled "Customer Focused Digital Diversion Routes," aimed at developing a diversion route toolkit that enhances the customer experience during roadworks. This procurement falls under the industry category of research and development services and related consultancy services, with a total contract value of £121,265.40. The project began on 9th September 2021 and is set to conclude on 31st August 2023. The procurement process utilised a selective method through a call-off from a framework agreement, concluding its tender period on 29th July 2021. The services required will be delivered in the North East region of the United Kingdom.

This contract presents a considerable opportunity for businesses specialising in consultancy services related to roadworks and traffic management. Companies that can provide innovative solutions for diversion routes and customer engagement are particularly well-suited to compete in future tenders of this nature. Small and medium-sized enterprises (SMEs) are encouraged to participate, given their eligibility highlighted in the procurement process. Engaging in this sector can enhance business visibility and foster growth by tapping into government contracts that improve infrastructure and customer experiences in the transportation field.

## Notice

Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials. These trials are part of Highways England's ongoing commitment to investigate how it can improve the customer experience through roadworks.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c6609b3-021c-4162-b40c-07c8712f1c50 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2021 |
| Submission deadline | 29 Jul 2021 |
| Future notice date | Not specified |
| Award date | 7 Sep 2021 |
| Contract period | 8 Sep 2021 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £121,265 |
| Lots value | Not specified |
| Awards value | £121,265 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OVE ARUP & PARTNERS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 8 Sep 2021 at 09:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0c6609b3-021c-4162-b40c-07c8712f1c50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0c6609b3-021c-4162-b40c-07c8712f1c50
  8th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8820100f-91e4-4998-87d2-7ee9d703eb8d
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e19e3e64-7193-4d3f-a9b6-ce96d5872432.json.