---
title: "WP3903 - Media Monitoring & Social Media Insights - AWARD"
ocid: "ocds-b5fd17-e1ba44e2-9cb4-4e67-aceb-f751cb874566"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1ba44e2-9cb4-4e67-aceb-f751cb874566"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e1ba44e2-9cb4-4e67-aceb-f751cb874566.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e1ba44e2-9cb4-4e67-aceb-f751cb874566.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WALSALL COUNCIL E-TENDERING"
published: "2023-09-20"
---

# WP3903 - Media Monitoring & Social Media Insights - AWARD

Buyer: WALSALL COUNCIL E-TENDERING  
Current stage: Award  
OCID: ocds-b5fd17-e1ba44e2-9cb4-4e67-aceb-f751cb874566

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## Summary

The Walsall Council e-Tendering has awarded a contract for the provision of Media Monitoring & Social Media Insights services. The tender title is "WP3903 - Media Monitoring & Social Media Insights - AWARD". The services include press monitoring, online monitoring, social media monitoring, broadcast monitoring, evaluation and analysis, and a social media scheduling tool. The contract falls under the industry category of Newspapers, journals, periodicals, and magazines. The contract period runs from September 1, 2023, to August 31, 2025. The contract was awarded to MELTWATER (UK) LIMITED, with a total value of £70,400.

This contract award presents an opportunity for businesses in advertising, marketing services, data-processing services, and market research services sectors to engage with Walsall Council's Communications Marketing and Brand team. Small and medium-sized enterprises (SMEs) are deemed suitable for participation. Businesses located in the West Midlands region of the United Kingdom can benefit from this opportunity. Suppliers interested in providing media monitoring and social media insights services for a public sector organisation should explore collaborating with Walsall Council e-Tendering.

## Notice

Media Monitoring & Social Media Insights Service Walsall Council Communications Marketing and Brand team currently manage all media monitoring and social media insights service on behalf of the Council to ensure the effective management of the Council's reputation. CORE SERVICES The Provider shall deliver all key service requirements as outlined below. o Press Monitoring - Monitoring of specified keywords and topics within printed content. o Online Monitoring - Monitoring of news website content that include specified keywords and topics including monitoring of non-written content such as imagery or infographics. o Social Media Monitoring - an online tool to enable the Council to monitor and analyse social media content from a range of social media platforms including, but not limited to, Twitter, LinkedIn, Facebook, blogs and public forums. o Broadcast Monitoring - Monitoring content on television, radio and online broadcasts that include specified keywords and topics. o Evaluation and Analysis - The selection, evaluation, and analysis of the results of monitoring through human review or via automated evaluation of data; and o Social Media Scheduling Tool - to enable the scheduling of planned content across a range of social media platforms including but not limited to Twitter, LinkedIn, Facebook, blogs and other public forums.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d202fa7-6b65-44a0-a1f3-43d1669770bf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Sep 2023 |
| Submission deadline | 18 Jul 2023 |
| Future notice date | Not specified |
| Award date | 19 Sep 2023 |
| Contract period | 31 Aug 2023 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £70,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALSALL COUNCIL E-TENDERING |
| Locality | WEST MIDLANDS |
| Post town | Walsall |
| Postcode | WS1 1TP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | St Matthew's |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MELTWATER (UK |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 22200000 - Newspapers, journals, periodicals and magazines
- 72310000 - Data-processing services
- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79340000 - Advertising and marketing services

## Release History

- 20 Sep 2023 at 14:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6d202fa7-6b65-44a0-a1f3-43d1669770bf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6d202fa7-6b65-44a0-a1f3-43d1669770bf
  20th September 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.walsall.gov.uk/

## Provenance

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