---
title: "Vulnerable Customer Training"
ocid: "ocds-b5fd17-e1d6a8a5-c64a-4dfb-8d13-66b3b2043958"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1d6a8a5-c64a-4dfb-8d13-66b3b2043958"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e1d6a8a5-c64a-4dfb-8d13-66b3b2043958.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e1d6a8a5-c64a-4dfb-8d13-66b3b2043958.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE LIMITED"
published: "2024-01-18"
---

# Vulnerable Customer Training

Buyer: FINANCIAL OMBUDSMAN SERVICE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e1d6a8a5-c64a-4dfb-8d13-66b3b2043958

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## Summary

The Financial Ombudsman Service Limited awarded a contract for the provision of vulnerable customer training for front line staff to Money Advice Trust. The contract, titled "Vulnerable Customer Training", falls under the services category with a value of £170,000. The procurement method used was direct with a single tender action below the threshold. The tender period ended on January 7, 2024, and the contract period spans from January 8 to August 7, 2024, located in London, England with postal code E149SR.

This tender presents an opportunity for SMEs and VCSEs interested in training services to enhance their business growth. Businesses in the training services industry, especially those focusing on vulnerable customer training, would be well-suited to compete. The contract has been awarded to Money Advice Trust, demonstrating the potential for successful collaboration and growth in providing training solutions for vulnerable customer segments.

## Notice

Provision of vulnerable customer training for front line staff

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/046f4221-c0d9-43f5-a2be-6a2dd305d2b9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2024 |
| Submission deadline | 7 Jan 2024 |
| Future notice date | Not specified |
| Award date | 8 Jan 2024 |
| Contract period | 8 Jan 2024 - 7 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000 |
| Lots value | Not specified |
| Awards value | £170,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MONEY ADVICE TRUST |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 18 Jan 2024 at 17:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/046f4221-c0d9-43f5-a2be-6a2dd305d2b9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/046f4221-c0d9-43f5-a2be-6a2dd305d2b9
  18th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1d6a8a5-c64a-4dfb-8d13-66b3b2043958. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e1d6a8a5-c64a-4dfb-8d13-66b3b2043958.json.