--- title: "IT Infrastructure Support" ocid: "ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8.json" source: "Contracts Finder" current_stage: "Tender" buyer: "STONEWATER LIMITED" published: "2019-04-09" --- # IT Infrastructure Support Buyer: STONEWATER LIMITED Current stage: Tender OCID: ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8.json) ## Summary The recent procurement process initiated by Stonewater Limited focuses on "IT Infrastructure Support" within the network infrastructure industry. The tender is currently in the active stage, with the deadline for bids set for 10th May 2019. This project entails appointing a single supplier to manage and optimise services including VMWare, Windows Server, and Cisco products across various locations including the United Kingdom and other overseas territories. The contract period is scheduled to begin on 2nd September 2019 and will extend until 1st September 2022, with a total estimated value of £200,000. This tender presents a significant opportunity for businesses specialising in IT services, particularly those with expertise in network infrastructure management and maintenance. Companies capable of delivering third and fourth line support for technical systems, alongside experience in handling Cisco and related technologies, will be well-positioned to compete. Additionally, firms that can demonstrate efficiency, economy, and effectiveness in their service delivery may find this tender advantageous for expanding their client base and enhancing their reputation within the public sector. ## Notice The aim of this tender exercise is for Stonewater to appoint a single supplier to assist with the optimisation of required services (VMWare, Windows Server, Active Directory, Citrix, Netscaler SDX, Palo Alto Firewalls, LT and Cisco telephony and Call Centre (Finesse), Switching switching). In addition, this supplier will manage all maintenance requirements of the networking equipment and Cisco products within the Datacentres and offices (patching and firmware upgrades) and providing necessary reports to support the service. Stonewater also expects the appointed supplier to be able to provide fourth line support for all Operating Systems and hardware against agreed service levels. The supplier will be expected to assist the infrastructure team with identified projects, as and when required, including elements of design, implementation and associated documentation however these do not form part of the existing support contract and will be costed separately. They will also conduct regular audits to ensure Stonewater stays within best practice with AD, O365 and CIS standards. There is also a requirement for monitoring hardware status and the support of existing monitoring software; Stonewater currently utilises Splunk, SolarWinds and has the desire to leverage these applications for dashboards and reports, i.e. WSUS, AD, Anti-Virus etc. During any formal tender procedure, Stonewater seeks to achieve the best value with any potential supplier. This is achieved through the 3 E's (Economy, Efficiency and Effectiveness), as explained below: Economy - This is the price paid (the impact on people as well as actual money spent) for providing a service at best value, taking price and quality into account. Efficiency - This is a measure of productivity - how much you get out in relation to what you put in. It is the efficiency of converting resources (inputs) into results (outputs). Effectiveness - This measures the impact of obtaining value for money. It can be quantitative (the amount of effectiveness) or qualitative (the value of effectiveness). Additional information: The full requirement and all related documents can be located at www.delta-esourcing.com/ using the access code 8DK9G6AX83. If you have not registered with this e-tendering platform before, you will need to do so before attempting to register your interest or to bid for the work. Please observe the timetable in document 1 of the tender pack, paying particular attention to the dates set out for clarification questions. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8dd831ce-07ea-4c3e-bd38-f5bea8e816e8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Apr 2019 | | Submission deadline | 10 May 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Sep 2019 - 1 Sep 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | STONEWATER LIMITED | | Locality | LEICESTER | | Post town | Leicester | | Postcode | LE8 6EP | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF22 Leicestershire CC and Rutland | | Local authority | Blaby | | Electoral ward | North Whetstone | | Westminster constituency | South Leicestershire | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32424000 - Network infrastructure ## Release History - 9 Apr 2019 at 08:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8dd831ce-07ea-4c3e-bd38-f5bea8e816e8 - 8 Apr 2019 at 16:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8dd831ce-07ea-4c3e-bd38-f5bea8e816e8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8dd831ce-07ea-4c3e-bd38-f5bea8e816e8 9th April 2019 - Opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e1fd9669-ca1b-4505-a8d7-1e698eb7a3b8.json.