---
title: "The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution"
ocid: "ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH GLOUCESTERSHIRE COUNCIL"
published: "2021-03-26"
---

# The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Buyer: SOUTH GLOUCESTERSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e

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## Summary

The South Gloucestershire Council is conducting a procurement process titled "The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution". This project falls under the category of services, specifically aimed at enhancing voice recognition and interactive voice response software. The tender period had an end date of 29 July 2019, and the contract is active with a duration from 5 January 2020 to 30 June 2022. The procurement method used is a selective process, determined via a negotiated procedure, aimed at supporting the council's Digital Transformation Programme.

This tender presents lucrative opportunities for small and medium enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) specialising in software development and customer relationship management solutions. Businesses that develop voice recognition technologies, interactive voice response systems, or contact management services would be particularly well-suited to compete in this tender, allowing them to expand their market presence through collaboration with a local government entity.

## Notice

This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/360ce814-0130-46c7-b004-108c6510c8dc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2021 |
| Submission deadline | 29 Jul 2019 |
| Future notice date | Not specified |
| Award date | 1 Feb 2021 |
| Contract period | 12 Mar 2021 - 11 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £483,143 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH GLOUCESTERSHIRE COUNCIL |
| Locality | YATE |
| Post town | Bristol |
| Postcode | BS37 5AF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Frampton Cotterell |
| Westminster constituency | Thornbury and Yate |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MODALITY SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48314000 - Voice recognition software package
- 48512000 - Interactive voice response software package
- 72212333 - Contact management software development services

## Release History

- 26 Mar 2021 at 17:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/360ce814-0130-46c7-b004-108c6510c8dc
- 28 Jun 2019 at 15:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c0af1e3e-41a9-4a20-8859-ae59f8379663

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/360ce814-0130-46c7-b004-108c6510c8dc
  26th March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c0af1e3e-41a9-4a20-8859-ae59f8379663
  28th June 2019 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=073882c0-b699-e911-80f8-005056b64545
  Advert

## Notice URLs

- https://www.southglos.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e.json.