---
title: "Technology Enable Care Services"
ocid: "ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2025-11-13"
---

# Technology Enable Care Services

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354

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## Summary

The Sandwell Metropolitan Borough Council has completed a public procurement process titled "Technology Enable Care Services," focusing on the maintenance of analogue telecare products within the West Midlands, United Kingdom. This tender, which falls under the CPV category 50421000 for repair and maintenance services of medical equipment, aimed to facilitate the upkeep of community alarms at three locations in Sandwell. The services included remedial maintenance and quarterly visits in compliance with BS5839 Part 1 Standard. The procurement method was selective, executed as a call-off from the Technology Enabled Lives Framework. The tender stage is marked as complete with an award status of active, having commenced on the 1st of August, 2025, and set to conclude on the 31st of July, 2028. The total contract value is £34,672.11, and the key contact at Sandwell Metropolitan Borough Council is Anita Turner.

This tender presents significant opportunities for businesses specialising in maintenance services of medical equipment, particularly those with expertise in telecare systems. Small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are noted as suitable contenders, given the necessity for prompt service responses and adherence to industry standards. The awarded supplier, Tunstall Healthcare (UK) Limited, exemplifies the calibre of firm suited for such contracts. Engaging in such public procurements allows businesses to increase their market presence, leverage new partnerships, and align with governmental frameworks to foster growth through sustained and reliable service delivery.

## Notice

Call-off from the Technology Enabled Lives (TEL) Framework under Lot 3.2 Analogue - maintenance of legacy analogue telecare products. To enable the ongoing maintenance of all hardwired community alarms at 3 different locations within Sandwell. The maintenance plan will include: - * Remedial maintenance service to maintain the Equipment in a satisfactory operating condition including the replacement of unserviceable parts or components * Quarterly maintenance visits to test the correct operation of the Equipment in accordance with BS5839 Part 1 Standard. * Service response will be within four hours of receipt of a service call during Normal Working Hours and for critical system failures outside of those hours. Normal Working Hours are considered 9am to 5:30pm, Monday to Friday.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2e701e00-80e5-4309-b9b5-2262b4e267b6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2025 |
| Submission deadline | 30 Apr 2025 |
| Future notice date | Not specified |
| Award date | 30 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,672 |
| Lots value | Not specified |
| Awards value | £34,672 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | OLDBURY |
| Post town | Birmingham |
| Postcode | B69 3DE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50421000 - Repair and maintenance services of medical equipment

## Release History

- 13 Nov 2025 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2e701e00-80e5-4309-b9b5-2262b4e267b6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2e701e00-80e5-4309-b9b5-2262b4e267b6
  13th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354.json.