---
title: "GB-Poole: DH318 Friends & Families Solution"
ocid: "ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DORSET HEALTHCARE UNIVERSITY NHS FOUNDATION TRUST"
published: "2017-01-13"
---

# GB-Poole: DH318 Friends & Families Solution

Buyer: DORSET HEALTHCARE UNIVERSITY NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6

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## Summary

The Dorset HealthCare University NHS Foundation Trust is conducting an open tender for the "DH318 Friends & Families Solution," aimed at procuring a Patient Experience feedback service to capture real-time feedback from service users, families, and staff. The tender allows for submissions until 30th January 2017, with a contract period commencing on 14th February 2017 and concluding on 31st March 2020. The estimated contract value is £50,000, and it falls under the industry category of data entry services, with additional classifications including survey services and customer satisfaction surveys. The delivery addresses encompass the United Kingdom and various overseas territories.

This tender presents a significant opportunity for small and medium enterprises (SMEs) experienced in market research and healthcare feedback systems. Businesses with a strong background in survey design, analysis, and customer satisfaction can benefit from this contract, as the selected supplier will be required to provide effective data management and reporting services essential for enhancing patient experience in healthcare settings. The open procurement method facilitates equal access, encouraging competitive bids from qualified organisations.

## Notice

Dorset HealthCare NHS Foundation Trust (the Trust) requires a Patient Experience feedback service for collecting and reporting real time feedback from service users, carers, families and staff. The selected supplier of this service will be an experienced market research organisation who has previously worked to deliver a patient experience feedback service by capturing and reporting on feedback in healthcare settings. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af01ba1e-2f00-402c-832f-6ddef95f952d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2017 |
| Submission deadline | 30 Jan 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Feb 2017 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DORSET HEALTHCARE UNIVERSITY NHS FOUNDATION TRUST |
| Locality | POOLE DORSET |
| Post town | Bournemouth |
| Postcode | BH17 0RB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Canford Heath |
| Westminster constituency | Mid Dorset and North Poole |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72312000 - Data entry services
- 79311000 - Survey services
- 79311100 - Survey design services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 13 Jan 2017 at 13:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/af01ba1e-2f00-402c-832f-6ddef95f952d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/af01ba1e-2f00-402c-832f-6ddef95f952d
  13th January 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Poole:-DH318-Friends-%26-Families-Solution/HMH7T744R3
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6.json.