---
title: "Care Connect Digital Upgrade - Alarm Receiving Centre Platform"
ocid: "ocds-b5fd17-e26cc213-fe02-4731-9475-cf45bb5b064b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e26cc213-fe02-4731-9475-cf45bb5b064b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e26cc213-fe02-4731-9475-cf45bb5b064b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e26cc213-fe02-4731-9475-cf45bb5b064b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DURHAM COUNTY COUNCIL"
published: "2024-02-29"
---

# Care Connect Digital Upgrade - Alarm Receiving Centre Platform

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-e26cc213-fe02-4731-9475-cf45bb5b064b

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## Summary

The Durham County Council has initiated a tender process for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform. This procurement falls under the services category, with an estimated contract value of £2,000,000 in GBP. The procurement method is an open procedure (above threshold) with the expected start date of 1st May 2024, and the contract is expected to end by 30th April 2027. There are provisions for two extension periods, potentially extending the contract until 2033. The tender deadline is set for 1st April 2024, and the delivery addresses are in England, United Kingdom.

This tender opportunity by Durham County Council presents a potential business growth opportunity for small and medium enterprises (SMEs) and voluntary, community, and social enterprise organizations (VCSEs). Businesses in the software package and information systems industry would be well-suited to compete for this opportunity, given the nature of the project. The expected long-term contract duration and the possibility of extensions provide a stable revenue stream for successful bidders, offering room for innovation and collaboration in supporting and enhancing the Alarm Receiving Centre platform with new technologies and products.

## Notice

This contract is for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform. Due to the impending switch off of the analogue phone network (PSTN), to be completed by December 2025, a digital upgrade is required for our ARC to enable the monitoring of digital personal alarms and communication with other digital equipment. The scope of this arrangement may be extended to include any new or emerging technologies or products to support or enhance the Alarm Receiving Centre platform. This procurement is issued under an Open Tender (Find a Tender Service Threshold) Process. The expected start date for the proposed contract is 1st May 2024. The expected end date for the proposed contract is 30th April 2027. The proposed contract is to be let with two options to extend for a further 36-months per extension period from the actual end date. Proposed extension period 1: 1st May 2027 - 30th April 2030. Proposed extension period 2: 1st May 2023 - 30th April 2033.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1b1646d2-5621-471e-b970-adac47e3257a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Feb 2024 |
| Submission deadline | 1 Apr 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2024 - 30 Apr 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Feb 2024 at 08:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1b1646d2-5621-471e-b970-adac47e3257a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1b1646d2-5621-471e-b970-adac47e3257a
  29th February 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.durham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e26cc213-fe02-4731-9475-cf45bb5b064b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e26cc213-fe02-4731-9475-cf45bb5b064b.json.