--- title: "2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal" ocid: "ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CITIZEN" published: "2025-02-19" --- # 2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal Buyer: CITIZEN Current stage: Tender OCID: ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f.json) ## Summary Citizen, a prominent organisation located in Birmingham Business Park, is currently at the tender stage for the "2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal". This procurement, listed under the business and management consultancy services industry category, seeks an experienced consultant to review its Concierge service in Coventry, West Midlands. The tender process is open with a specific focus on small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). The procurement follows an open procedure, with the tender period ending on 10th March 2025. The contract is set to commence on 18th March 2025 and conclude on 17th March 2026, with a budget ranging from £25,000 to £35,000. This tender presents a significant opportunity for consultancy firms specialising in estate management, security, and concierge services. By providing a comprehensive review and appraisal of Citizen's Concierge service, businesses can leverage their expertise to ensure high service quality, efficiency, and value for money. Firms with capabilities in business analysis and general management consultancy will find this opportunity particularly well-suited to their strengths, offering potential for growth through strategic involvement in a project aimed at enhancing essential residential services. ## Notice Citizen is seeking an experienced consultant to conduct an independent review of our Concierge service within Coventry, West Midlands. The review will assess its effectiveness, value for money, resilience, and alignment with best practice in estate management, security, and concierge services. The Coventry Concierge Team plays a crucial role in maintaining the safety and security of residents and buildings, through CCTV monitoring, access control, incident response, and site visits. This review aims to ensure the service is delivering high-quality outcomes efficiently while meeting customer and organisational needs. To express an interest in this project please follow the link below which will take you directly to Citizen's E-Procurement Portal; https://in-tendhost.co.uk/citizenhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. Additional information: To express an interest in this project please follow the link below which will take you directly to Citizen's E-Procurement Portal; https://in-tendhost.co.uk/citizenhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d8456478-e896-4bd9-9b75-184a43381f82 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Feb 2025 | | Submission deadline | 10 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 18 Mar 2025 - 17 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £35,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITIZEN | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B37 7YN | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG32 Solihull | | Local authority | Solihull | | Electoral ward | Bickenhill | | Westminster constituency | Meriden and Solihull East | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72221000 - Business analysis consultancy services - 79400000 - Business and management consultancy and related services - 79410000 - Business and management consultancy services - 79411000 - General management consultancy services ## Release History - 19 Feb 2025 at 16:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d8456478-e896-4bd9-9b75-184a43381f82 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d8456478-e896-4bd9-9b75-184a43381f82 19th February 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/citizenhousing/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/citizen/aspx/Home - https://in-tendhost.co.uk/citizenhousing/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e272612a-b7f7-478c-a492-6e9e6f4f422f.json.