---
title: "Digital Customer Experience -Tender ref EAST0756"
ocid: "ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "EASTLIGHT COMMUNITY HOMES"
published: "2024-07-17"
---

# Digital Customer Experience -Tender ref EAST0756

Buyer: EASTLIGHT COMMUNITY HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f.json)

## Summary

Eastlight Community Homes is seeking to implement an end-to-end digital customer journey solution to enhance customer interactions. The procurement process, titled "Digital Customer Experience - Tender ref EAST0756," falls under the IT services category and is located in England. The procurement stage is currently in the selective procurement method, following a Restricted procedure. The deadline for tender submission is on August 16, 2024, with the contract period expected to start on November 30, 2024, and end on July 31, 2029.

This tender by Eastlight Community Homes presents an opportunity for businesses specializing in IT services, consulting, software development, and internet support. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The initiative aims to streamline customer interactions, improve operational efficiency, and ensure compliance with industry standards and regulations. With a focus on enhancing customer satisfaction through digital interfaces, businesses with expertise in digital transformation and customer journey management would be well-suited to compete in this tender.

## Notice

Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: * Finding a home (applications and lettings). * Repairs reporting, diagnostics and appointments including compliance visits such as gas. * Estates management, including proactive communications at block or scheme level. * Contact and case management e.g. complaints, ASB, Damp & Mould. * Tenancy management e.g. tenancy breaches, tenancy reviews and succession. * Payments, including rents, service charges and arrears management. 2. Project Objectives * Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. * Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. * Enhance operational efficiency by automating processes and reducing manual intervention. * Enable better data collection and analysis for improved decision-making and customer insights. * Ensure compliance with industry standards and data protection regulations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b79a02c6-4f6e-46de-8de1-38df10a4d25e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2024 |
| Submission deadline | 16 Aug 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Nov 2024 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EASTLIGHT COMMUNITY HOMES |
| Locality | BRAINTREE |
| Post town | Chelmsford |
| Postcode | CM77 8FG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Braintree |
| Electoral ward | Braintree Central & Beckers Green |
| Westminster constituency | Braintree |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jul 2024 at 16:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b79a02c6-4f6e-46de-8de1-38df10a4d25e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b79a02c6-4f6e-46de-8de1-38df10a4d25e
  17th July 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.eastlighthomes.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f.json.