---
title: "Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction"
ocid: "ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF HARINGEY"
published: "2022-07-05"
---

# Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction

Buyer: LONDON BOROUGH OF HARINGEY  
Current stage: Tender  
OCID: ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc

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## Summary

The London Borough of Haringey is seeking a provider for the "Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction". This tender, classified under the CPV code 72250000, falls within the services industry category and will take place in London, United Kingdom. The procurement process is currently in the active tender stage, with bids due by 4th August 2022. The contract is valued at £250,000 and is set to start on 3rd October 2022, lasting until 5th September 2025. The procurement method is an open procedure above the threshold, allowing wide participation.

This opportunity is particularly suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), offering a chance for businesses specialising in IT support, infrastructure, and service management to expand their client base within the public sector. By participating in this tender, businesses can leverage their skills in delivering comprehensive IT solutions to enhance the operational efficiency of public services, ultimately contributing to community wellbeing and gaining valuable experience in large-scale service delivery.

## Notice

Provide a fully managed end-to-end IT infrastructure and support service, which includes: A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays. A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service. A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates. More detailed specifications are available in the tender pack.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc4f22f1-9352-412a-a8f6-8ccb7d49c37f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2022 |
| Submission deadline | 4 Aug 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Oct 2022 - 5 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HARINGEY |
| Locality | LONDON |
| Post town | North London |
| Postcode | N22 8LE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Haringey |
| Electoral ward | Bounds Green |
| Westminster constituency | Southgate and Wood Green |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 5 Jul 2022 at 13:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dc4f22f1-9352-412a-a8f6-8ccb7d49c37f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dc4f22f1-9352-412a-a8f6-8ccb7d49c37f
  5th July 2022 - Opportunity notice on Contracts Finder
- https://s2c.waxdigital.co.uk/ProcurementLBHaringey/SignIn.aspx
  click on 'OPEN OPPORTUNITIES ' located under 'Log In' tab,

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc.json.