---
title: "CRM and Customer platform replacement"
ocid: "ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ENFIELD"
published: "2020-06-11"
---

# CRM and Customer platform replacement

Buyer: LONDON BOROUGH OF ENFIELD  
Current stage: Award  
OCID: ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504.json)

## Summary

The London Borough of Enfield has recently completed a tender process titled "CRM and Customer platform replacement," aimed at consolidating existing customer relationship management systems and delivering a modern customer platform. This procurement falls under the IT services sector, with a total contract value of £1,026,917. The project was awarded on April 29, 2020, and the contract commenced on June 8, 2020, lasting until June 7, 2022. The procurement was conducted using a selective method and the tender was published on February 3, 2020.

This tender presents a significant opportunity for businesses specialising in IT services, particularly in consulting, software development, and system integration, to engage with the public sector. Companies that can offer innovative customer relationship management solutions, webform development, and back-office system integrations will find themselves well-positioned to compete in future similar tenders. As public agencies continue to upgrade their technological infrastructure, firms that are agile and experienced in delivering comprehensive IT services can leverage such opportunities for growth.

## Notice

The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform. The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec5f062a-5a92-488b-9e10-433387783ebe |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2020 |
| Submission deadline | 3 Feb 2020 |
| Future notice date | Not specified |
| Award date | 28 Apr 2020 |
| Contract period | 7 Jun 2020 - 7 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,026,917 |
| Lots value | Not specified |
| Awards value | £1,026,917 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ENFIELD |
| Locality | ENFIELD |
| Post town | Enfield |
| Postcode | EN1 3XW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERINT SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Jun 2020 at 11:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec5f062a-5a92-488b-9e10-433387783ebe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec5f062a-5a92-488b-9e10-433387783ebe
  11th June 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.enfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504.json.