---
title: "Notice of Contract Award_PACE Pilot Zendesk CRM and Professional Services"
ocid: "ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MONEY AND PENSIONS SERVICE"
published: "2020-06-15"
---

# Notice of Contract Award_PACE Pilot Zendesk CRM and Professional Services

Buyer: MONEY AND PENSIONS SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd)  
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## Summary

The Money and Pensions Service has completed a public procurement process for the provision of a CRM system using Zendesk licences and associated professional services, under the title "Notice of Contract Award_PACE Pilot Zendesk CRM and Professional Services". This procurement, classified under the software package and information systems category, was part of a selective method call-off from the Crown Commercial Framework RM1557.11, with a contract value of £197,659.20. The contract period began on 18th February 2020 and will run until 17th February 2022, while the tender was closed on 17th February 2020, after the necessary deadline for submissions.

This opportunity presents a significant avenue for business growth, particularly for small and medium-sized enterprises (SMEs) engaged in providing cloud-based software solutions and professional services within the IT sector. Companies that specialise in CRM systems, cloud software, or IT consultancy would find this contract relevant to their offerings. The awarded supplier for this contract is CIPTEX LTD, highlighting competition within a sector where innovative and scalable solutions are in demand.

## Notice

Notice of Contract Award under Crown Commercial Framework RM1557.11 lot 2 Cloud Software - Services Procured CRM System Zendesk licences and professional services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09b8b791-ed06-4be3-ad9a-7f0db34f497d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2020 |
| Submission deadline | 17 Feb 2020 |
| Future notice date | Not specified |
| Award date | 20 May 2020 |
| Contract period | 21 May 2020 - 17 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £197,659 |
| Lots value | Not specified |
| Awards value | £197,659 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MONEY AND PENSIONS SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1N 2TD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIPTEX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Jun 2020 at 11:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/09b8b791-ed06-4be3-ad9a-7f0db34f497d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/09b8b791-ed06-4be3-ad9a-7f0db34f497d
  15th June 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd.json.