---
title: "Customer Rewards Solution"
ocid: "ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "STONEWATER LIMITED"
published: "2021-05-28"
---

# Customer Rewards Solution

Buyer: STONEWATER LIMITED  
Current stage: Planning  
OCID: ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1.json)

## Summary

The procurement process for the 'Customer Rewards Solution' is being conducted by Stonewater Limited, a housing association located in Leicester, England. Currently in the planning stage, this tender seeks to inform prospective suppliers about the options available in the market for reward solutions aimed at enhancing customer engagement with digital services and rental interactions. A key date for engagement has been set for June 18, 2021, with the associated market engagement notice published on May 28, 2021.

This tender offers significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to showcase innovative and cost-effective reward solutions. Suppliers with expertise in retail trade services or related fields would be well-suited to participate, contributing creative ideas that align with the objectives of Stonewater's Rewards Program and ultimately helping to foster customer loyalty and satisfaction.

## Notice

This is a Request for Information to support Stonewater to understand options within the market for Reward solutions to encourage Customer engagement with digital solutions and Rent interaction. Stonewater are looking to develop their service requirements further and to understand what options and solutions are available to meet the Rewards Program objectives. The requirements within the attached document a high level at this stage describing key considerations and expectations of a Rewards Solution. We require interested suppliers to come forward and provide further details of reward services or solutions offered that could support the Rewards Program. Stonewater are open to creative and innovative solutions that can still provide tangible benefits for customers and value for money.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9c6c8d5e-fac3-4f1c-8f13-591428dad490 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2021 |
| Submission deadline | Not specified |
| Future notice date | 18 Jun 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LIMITED |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 18 - Clothing, footwear, luggage articles and accessories
- 55 - Hotel, restaurant and retail trade services
- 98 - Other community, social and personal services

### Codes

- 18530000 - Presents and rewards
- 55900000 - Retail trade services
- 98390000 - Other services

## Release History

- 28 May 2021 at 09:37 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/9c6c8d5e-fac3-4f1c-8f13-591428dad490

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9c6c8d5e-fac3-4f1c-8f13-591428dad490
  28th May 2021 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/160c83b2-2f8d-4c5f-a8d7-6b33b59e80a7

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e316eb7a-e5cc-4d70-886a-89f4eabd69a1.json.