---
title: "Microsoft Unified Support"
ocid: "ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2024-01-29"
---

# Microsoft Unified Support

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188.json)

## Summary

The Pension Protection Fund has awarded a contract for Microsoft Unified Support for reactive technical assistance, training, risk assessments, advisory services, and proactive credits. The contract, with a value of £585,300, falls under the services category and involves call-off from a framework agreement. The procurement stage was completed, with the tender period ending on 13th October 2023 and the contract lasting from 14th October 2023 to 13th October 2026. The contract was awarded to Bytes Software Services Limited, with the buying organization being the Pension Protection Fund located in London, United Kingdom.

This tender presents an opportunity for businesses specializing in system and support services to compete for providing Microsoft Unified Support. Suitable businesses should have capabilities in offering technical assistance, training services, risk assessments, advisory services, and proactive credits. The procurement method used was selective, and the contract duration extends for three years. Businesses looking to grow in the services sector and interested in engaging with large-scale projects should consider exploring this opportunity to expand their presence in the market.

## Notice

Microsoft Unified Support for reactive technical assistance 24/7/365, training library, risk and health assessments, advisory services, and proactive credits. Contract value is based on the minimum committed amount for three years and known current usage volumes. This value is therefore only an estimate and may increase based on required additional volumes and licences. This increase could be as much as 20%-40% per year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58ab4a64-5550-4cc0-b28f-b1c2eec7267a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2024 |
| Submission deadline | 13 Oct 2023 |
| Future notice date | Not specified |
| Award date | 15 Oct 2023 |
| Contract period | 13 Oct 2023 - 13 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £585,300 |
| Lots value | Not specified |
| Awards value | £585,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 29 Jan 2024 at 16:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58ab4a64-5550-4cc0-b28f-b1c2eec7267a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58ab4a64-5550-4cc0-b28f-b1c2eec7267a
  29th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e328ec22-e8be-4e80-85d3-12922511b188.json.