---
title: "ITEP0914 - TPAM ServiceNow Renewal"
ocid: "ocds-b5fd17-e34f489d-b4d6-4ae5-b568-b053dd9a849c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e34f489d-b4d6-4ae5-b568-b053dd9a849c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e34f489d-b4d6-4ae5-b568-b053dd9a849c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e34f489d-b4d6-4ae5-b568-b053dd9a849c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2025-04-17"
---

# ITEP0914 - TPAM ServiceNow Renewal

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-e34f489d-b4d6-4ae5-b568-b053dd9a849c

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## Summary

National Highways has completed the procurement process for the renewal of the ServiceNow ITOM instance for the TPAM project, classified under Information Systems (CPV code 48810000). This procurement was carried out using a selective method, specifically a call-off from a framework agreement. The total value of the contract awarded to Softcat PLC is £9,364,581.76, and it spans several regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The contract period is from 24th March 2025 to 29th November 2028.

This tender presents significant opportunities for businesses involved in the information systems sector, particularly those with experience in IT operations management. Large businesses, given the scale of the project and its £9.36 million budget, are well-positioned to compete for similar contracts due to their capacity to meet the comprehensive requirements. Engaging in this contract can aid business growth by securing long-term stable revenue and fostering partnerships with prominent organisations like National Highways.

## Notice

Renewal of ServiceNow ITOM instance for TPAM project

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/41480a10-9481-4940-a866-53f1c9e1b858 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2025 |
| Submission deadline | 17 Mar 2025 |
| Future notice date | Not specified |
| Award date | 21 Mar 2025 |
| Contract period | 24 Mar 2025 - 29 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,364,581 |
| Lots value | Not specified |
| Awards value | £9,364,581 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48810000 - Information systems

## Release History

- 17 Apr 2025 at 10:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/41480a10-9481-4940-a866-53f1c9e1b858

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/41480a10-9481-4940-a866-53f1c9e1b858
  17th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e34f489d-b4d6-4ae5-b568-b053dd9a849c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e34f489d-b4d6-4ae5-b568-b053dd9a849c.json.