---
title: "Regional Operations Centre (East) Incident Management Software renewal 2024/25"
ocid: "ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2024-08-14"
---

# Regional Operations Centre (East) Incident Management Software renewal 2024/25

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5.json)

## Summary

NHS England has awarded a contract for the renewal of the Regional Operations Centre (East) Incident Management Software for the period 2024/25. The contract, valued at £30,240, pertains to the continued use of the existing Freshservice software, which has been crucial for the Covid-19 response and other critical incidents. Classified under the CPV code 48517000 (IT software package), the procurement follows a direct method, specifically a single tender action below the threshold. The contract period starts on 1 June 2024 and ends on 31 May 2025. Key dates include the tender period ending on 16 May 2024 and the award date on 29 May 2024. The primary delivery location is in London, with the postal code SE1 8UG, within the United Kingdom.

This tender signifies a valuable opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), due to its suitability criteria. Firms specialising in IT software packages and incident management solutions would find this contract particularly beneficial to enhance their portfolios and gain a foothold in public sector contracts. Given the strategic importance of incident management software in critical response scenarios, businesses that provide robust, reliable, and user-friendly software solutions would be well-positioned to compete and grow through this opportunity.

## Notice

This is for the use of existing software (Freshservice) used within the regional incident coordination centre related to Covid-19 response and ALL other critical responses since.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2024 |
| Submission deadline | 16 May 2024 |
| Future notice date | Not specified |
| Award date | 28 May 2024 |
| Contract period | 31 May 2024 - 31 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,240 |
| Lots value | Not specified |
| Awards value | £30,240 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 14 Aug 2024 at 12:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d
- 6 Aug 2024 at 12:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f5426d7-1174-43bc-bc71-281ff9e460c4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d
  14th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0f5426d7-1174-43bc-bc71-281ff9e460c4
  6th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dda415e3-4336-4b74-8ef7-fbb3e4aceea6
  REDACTED C288317 - Regional Operations Centre (East) Incident Management Software renewal 202425

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5.json.