---
title: "Managing Challenging Behaviour Conflict Resolution and De-escalation"
ocid: "ocds-b5fd17-e3632b64-377f-49b7-a72f-fa8196a23217"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3632b64-377f-49b7-a72f-fa8196a23217"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3632b64-377f-49b7-a72f-fa8196a23217.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3632b64-377f-49b7-a72f-fa8196a23217.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ENFIELD"
published: "2019-01-24"
---

# Managing Challenging Behaviour Conflict Resolution and De-escalation

Buyer: LONDON BOROUGH OF ENFIELD  
Current stage: Award  
OCID: ocds-b5fd17-e3632b64-377f-49b7-a72f-fa8196a23217

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## Summary

The London Borough of Enfield has completed the tender process for a contract titled "Managing Challenging Behaviour Conflict Resolution and De-escalation." This was in the industry category of specialist training services, based in London, United Kingdom. The procurement aimed to provide training for managing and de-escalating conflict in face-to-face customer situations. The tender period concluded on 11 January 2019, with the contract awarded on 14 January 2019 for a total value of £3,000. The contract period spans from 15 January 2019 to 29 March 2019, and the procurement was initiated as a tender under other methods.

This opportunity could benefit small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in training services related to conflict management and de-escalation. Businesses equipped with relevant expertise in customer service training, particularly in challenging situations, would be well suited to compete. Engaging in such contracts not only aids in organisational growth but also expands the business's portfolio in public sector training contracts.

## Notice

Specialist training on managing and de-escalating conflict in face to face customer situations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/495cd92f-0d75-468b-a813-6a9247a329b3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2019 |
| Submission deadline | 11 Jan 2019 |
| Future notice date | Not specified |
| Award date | 14 Jan 2019 |
| Contract period | 15 Jan 2019 - 29 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000 |
| Lots value | Not specified |
| Awards value | £3,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ENFIELD |
| Locality | ENFIELD |
| Post town | Enfield |
| Postcode | EN1 3XH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UPSKILL U |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80510000 - Specialist training services

## Release History

- 24 Jan 2019 at 14:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/495cd92f-0d75-468b-a813-6a9247a329b3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/495cd92f-0d75-468b-a813-6a9247a329b3
  24th January 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.enfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3632b64-377f-49b7-a72f-fa8196a23217. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e3632b64-377f-49b7-a72f-fa8196a23217.json.