--- title: "Social media contact and engagement platform" ocid: "ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE POLICE ICT COMPANY" published: "2020-12-06" --- # Social media contact and engagement platform Buyer: THE POLICE ICT COMPANY Current stage: Tender OCID: ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e.json) ## Summary The Police ICT Company is initiating a tender for a "Social media contact and engagement platform" aimed at providing a multi-supplier framework agreement for up to three suppliers, specifically for UK Policing, with future potential for other emergency services. The procurement is categorised under System and support services and takes place in London, United Kingdom. The tender period is open until 5 January 2021, with the award expected around 16 February 2021, leading to a contract duration from 16 February 2021 to 15 February 2025. This open procedure aims to streamline the management of social media channels for police forces, enhancing engagement and responding capabilities. This tender presents considerable opportunities for businesses, particularly those specialising in software-related services, social media management, and consultancy services. Companies that can showcase existing solutions with a strong emphasis on security, audit capabilities, and user engagement strategies will be well-suited to compete. By providing robust and innovative digital tools, businesses can contribute to the efficiency of emergency services in managing public interactions, thereby fostering growth in the burgeoning field of public sector technology solutions. ## Notice The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way. This is for both inbound and outbound contact and engagement and will need to enable users to undertake various activities including: - facilitating social media as a public contact channel for the recording of crime and incidents, including emergencies, with the ability to fully audit all contact and activities and allow the export of data for criminal justice purposes; - publishing content (both live and scheduled); - provide basic insight data into the external user including influence, key words, type of content, demographic information and location when available; - the creation of and maintenance of a content management library; - hosting live events; and - holding real-time conversations with members of the public. The process will involve a two- stage technical evaluation and suppliers will be required to provide a live demonstration of their existing off the shelf solution. The Contracting Authority intends to complete the award of the framework agreement on or around 16 February 2021. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/21237c16-b10a-4604-8121-83b5910dd3cb | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Dec 2020 | | Submission deadline | 5 Jan 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 16 Feb 2021 - 15 Feb 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE POLICE ICT COMPANY | | Locality | LONDON | | Post town | Central London | | Postcode | EC4R 1AP | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Vintry | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72250000 - System and support services - 72260000 - Software-related services - 72268000 - Software supply services - 72400000 - Internet services - 72600000 - Computer support and consultancy services ## Release History - 6 Dec 2020 at 16:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/21237c16-b10a-4604-8121-83b5910dd3cb ## Documents - https://www.contractsfinder.service.gov.uk/Notice/21237c16-b10a-4604-8121-83b5910dd3cb 6th December 2020 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=35720&B=BLUELIGHT The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=35720&B=BLUELIGHT - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/94392 The Framework Agreement will be available for use by all UK Police Forces (see link for list) - https://www.police.uk/forces/ ## Notice URLs - https://www.police.uk/forces/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e.json.