---
title: "24/7 call monitoring service"
ocid: "ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "YORKSHIRE COAST HOMES"
published: "2016-11-18"
---

# 24/7 call monitoring service

Buyer: YORKSHIRE COAST HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b.json)

## Summary

The Yorkshire Coast Homes is seeking to procure a 24/7 call monitoring service, focusing on information technology services as defined under the CPV classification. The tender, published on 15th October 2015, is currently in the active stage following a selective procurement method with a restricted procedure. The tender period concluded on 11th November 2015, with the contract set to commence on 1st June 2016 and run until 31st May 2019. The total value of the contract is £480,000, and the service is to be delivered in Yorkshire and the Humber region.

This tender presents substantial opportunities for SMEs in the technology and call centre industry, particularly those specialised in emergency response systems and call handling. Potential bidders should have experience in adhering to Telecare Services Association standards and provide solutions that ensure timely responses to emergency calls. Companies that can demonstrate capability in maintaining continuous service availability and disaster recovery systems will be well-positioned to compete for this contract.

## Notice

Information technology services. to provide a service and facilities: *Call handling software to meet Telecare Services Association (TSA) standards *Ability to identify individual personal and environmental sensor activation *One dedicated line for emergency calls *24/7, all year round call monitoring service *At least 3300 connections *Minimum of 2 x call handlers at any given time *Appropriate advice, reassurance, response to calls *Full disaster recovery system in place *Ability to respond to 100% of all activations within 180 seconds *Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08bd6e61-00e8-40a2-bada-ff16326fa999 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 11 Nov 2015 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2016 - 31 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE COAST HOMES |
| Locality | SCARBOROUGH |
| Post town | York |
| Postcode | YO12 7BH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Castle |
| Westminster constituency | Scarborough and Whitby |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/08bd6e61-00e8-40a2-bada-ff16326fa999

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08bd6e61-00e8-40a2-bada-ff16326fa999
  15th October 2015 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Scarborough:-Information-technology-services./E4Y85XRND4
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b.json.