---
title: "Repairs & Emergency Out-Of-Hours Contact Services (AH-257) - AWARD"
ocid: "ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ALLIANCE HOMES"
published: "2019-04-09"
---

# Repairs & Emergency Out-Of-Hours Contact Services (AH-257) - AWARD

Buyer: ALLIANCE HOMES  
Current stage: Award  
OCID: ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352

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## Summary

The public procurement process involves Alliance Homes, based in Portishead, North Somerset, which has awarded a contract for the "Repairs & Emergency Out-Of-Hours Contact Services (AH-257)". This service is classified under the CPV code 79512000 for call centre services and will operate both during and outside core hours, providing essential contact solutions for repairs. The contract commenced on 5 April 2019 and is set for an initial duration of three years, with a possible two-year extension. The total contract value is £100,000, with a minimum value of £35,000, and it was awarded on 15 March 2019, following the conclusion of the tender period which ended on 8 February 2019.

This contract presents significant business opportunities, particularly for small and medium-sized enterprises (SMEs) that specialise in call centre and customer service solutions. The successful supplier, Bolinda UK Ltd, demonstrates that there is a competitive field in this sector. Businesses with capabilities in call handling and other communication technologies that can cater to emergency and out-of-hours services would be well-positioned to pursue similar contracts with Alliance Homes and other public sector entities in need of reliable contact services.

## Notice

Provision of call handling (and potentially other contact methods) for the Alliance Homes and partners repairs contact service. The service will operate at times outside of core opening hours, some planned times inside of core opening hours together with unplanned business continuity cover. The resulting contract will initially be for a duration of three years with the possibility of a two-year extension. Further details are contained within the tender documents available through Alliance Homes e-tendering portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f4c761d-532e-423f-b116-734675735feb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2019 |
| Submission deadline | 8 Feb 2019 |
| Future notice date | Not specified |
| Award date | 15 Mar 2019 |
| Contract period | 4 Apr 2019 - 4 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £82,112 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALLIANCE HOMES |
| Locality | - |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLG West Midlands (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | BOLINDA; NATIONWIDE PROPERTY ASSISTANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Apr 2019 at 13:31 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f4c761d-532e-423f-b116-734675735feb
- 27 Mar 2019 at 10:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f4c761d-532e-423f-b116-734675735feb
- 15 Mar 2019 at 14:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f4c761d-532e-423f-b116-734675735feb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f4c761d-532e-423f-b116-734675735feb
  9th April 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.alliancehomes.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352.json.