---
title: "1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC."
ocid: "ocds-b5fd17-e3a305e9-bc06-4c8e-b07d-151319594e5d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3a305e9-bc06-4c8e-b07d-151319594e5d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3a305e9-bc06-4c8e-b07d-151319594e5d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3a305e9-bc06-4c8e-b07d-151319594e5d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-01-18"
---

# 1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC.

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-e3a305e9-bc06-4c8e-b07d-151319594e5d

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## Summary

The procurement process involves H M Revenue & Customs, which awarded the contract titled "1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC." This project falls under the research and experimental development services category and is located in London, United Kingdom. The tender was completed on 8 December 2016, following a mini-competition within the DWP Social and Economic Research Framework. The contract, valued at £28,809, commenced on 15 December 2016 and is set to conclude on 30 May 2017.

This tender offers significant opportunities for businesses focused on research and policy development, particularly those with expertise in behavioural analysis and compliance strategies. Small and medium enterprises (SMEs) are encouraged to engage in this contract, as its tailored requirements could align well with their innovative approaches. Companies operating within the public sector research space, or those specialising in similar studies, would greatly benefit from competing for this opportunity to expand their service offerings and client base.

## Notice

3. Avoidance accounts for PS2.7bn (8%) of the UK tax gap. HMRC is actively responding to PAC recommendations to reduce the stock of avoidance users. Getting more users to settle with us reduces the stock and protects revenue. This research will help us understand the drivers which encourage and prompt avoidance users to settle with us will provide us with insights on how the department can design the most cost-effective policy and settlement interventions to maximise the behavioural impact of these activities and sustain compliance in the future. Alongside this Counter-Avoidance requires an understanding of the current methods and tactics of scheme promoters to disrupt this market and uncover hidden avoidance. Additional information: This contract was let following a mini competition within the DWP Social and Economic Research Framework 2013

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef16de31-c98c-4864-b084-a88d7821190b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2017 |
| Submission deadline | 15 Nov 2016 |
| Future notice date | Not specified |
| Award date | 8 Dec 2016 |
| Contract period | 15 Dec 2016 - 30 May 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,809 |
| Lots value | Not specified |
| Awards value | £28,809 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR PUBLIC |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73100000 - Research and experimental development services

## Release History

- 18 Jan 2017 at 15:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef16de31-c98c-4864-b084-a88d7821190b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef16de31-c98c-4864-b084-a88d7821190b
  18th January 2017 - Awarded contract notice on Contracts Finder

## Provenance

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